Have tried to get online with them since 2016. On 1 Jul 21, I had a second go. It has been an epic journey since then. Forms sent, many letters, and huge numbers of emails, misdirected letters, and endless phone calls. Finally, 2.5 months later, I get an activation code. That doesn't work. It seems they have incorrectly noted my mobile number. Looks like I have to restart the whole journey. I am in Saudi. All formal communications via DHL (expensive!!). No customer service over the weekend. No access to my money and am living off the plastic. To call this a nightmare experience is understating it!