When trying to transfer funds into a bank account in my name I had the misfortune of being put through to the fraud team. Despite my having confirmed I am the account holder and am not under any duress to put through a payment I have some snotty nosed kid in a call center asking me why I'm transferring the money. At what point did Natwest turn into my mother? I refused to explain why I am moving these funds as, quite frankly, it's not of the banks business. Their duty of care to ensure they aren't liable for a scam is to ensure I am the account holder and am acting of my own volition, so for them to start questioning me as to why I'm making a transfer is unnecessary and intrusive. I have been a Natwest customer for over 30 years but this is unacceptable and will be closing my account.