Discraceful service from there berevement department. A family member has been waiting four months to receive funds from her late husbands account. All other companies have swiftly dealt with organising relevent payments and transfers but NatWest have shown little compassion and willingness to transfer any funds. Full of excuses and promises of payment but nothing happens when they promise to transfer funds. Our only option is to contact the ombudsman for help all of which is added stress at a time of breavement.
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