Recently I was refused a £5000 withdrawal at my branch, although my account was in credit, the staff wanted to see invoices etc to prove I needed to withdraw cash, although I had agreed 10 days previously with head office that I wanted to withdraw this amount. Quite rightly I refused to divulge why I wanted to withdraw my money. Eventually they 'allowed ' me to withdraw a £1000. I felt humiliated by the offhand way I was treated by the staff. Last week I received a letter restricting the amount of cash I can pay into my account each day using the post office. What is the purpose of a bank if not to pay in and withdraw money? Over the years I to have had numerous problems dealing with NatWest, but resisted changing banks, however, enough is enough, yesterday I signed up with Nationwide Bank, after 40 years, with both personal and business accounts with NatWest, my account will close at the end of October, Nationwide also gave me a £200 signing on fee, Thank you, and good riddance NatWest