Terrible customer service. The man I spoke to about fraudulent usage on my stolen card practically accused me of lying. Rude, arrogant, spoke over me and repeatedly questioned my answers. Was cold and unhelpful when I asked how to appeal his decision to not refund the transactions on my card ( even though the matter was in the hands of the police and CCTV footage was available.)
I have banked with NatWest for over a decade and feel totally unvalued as a customer.
I will be looking to change my current / saving/ credit card accounts.
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