Garbage company with useless customer … Garbage company with useless customer service. stay away. I have been a natwest customer for a decade or two. I had one current account and four savers. I switched current accounts beginning of year in the misguided delusion that first direct were any good. They aint. I kept my savers at Natwest but decided to go back. Had to open a new current account, which they said they would link......like going back 50 years to pen and paper days with pigeon post. I sent ID requested and now they want proof of income, which is sod all to do with them. I have no credit card or overdraft with them and they have thousands of £££ of mine. Bloody cheek. To cap it all they ring me on a witheld number!! I told them to sod off. Maybe FD aint so bad after all. They wont see any of my money again