Telephone banking appalling service. Waited 6 mins and no answer usual message ‘higher than normal volume of calls etc’ Called again and selected loans service....surprise surprise answered quickly!!! Then put through the entire system again....another 4 mins then told should have selected another option. Another 11 mins and still no answer just automated mesage apologising for the delay. 21 mins and no answer ...given up. Have paid £ to listen to irritating music and automated message. This happens EVERY time regardless of say of week or time of day. Of course customers now have to pay for these calls.....NatWest are making a lot of money for unacceptable service. Avoid this bank.....do not ever join NatWest ... it’s gone completely down the drain. NatWest you need to sort this out for your CUSTOMERS!!!!!!!