Called on 31st August to set up online banking ready to make a bank transfer by 4.30 on 5th September to purchase a car which I need to be able to work . Advised I would be sent an activation code , which I then accessed to set this up . Online system said I needed a second activation code to be able to call to make the transfer . After an hour and a half on the phone to sort it out , told at 4.15pm I had to get to a branch in next ten mins to make payment ! Beach is several miles away ! Terrible service , given wrong I formation , waited nearly 45 mins to speak to the correct person who then told me I can’t make the transfer . Avoid this bank !