Phoned customer services to report my card lost and for a new one to be sent out. After answering a variety of security questions which included date of birth, home address, full name, account number, list of recent transactions, I was refused a new card as I couldn’t answer the final security question ‘ the exact amount of a recent transaction’ I was then told to go to my nearest branch which is 10 miles away as our town branch has closed. So now I have to take time off work to do so, very inconvenient and just outrageous customer service.
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