I visited India and notified Natwest of my travel dates. I tried to purchase a piece of jewellery. The payee was already in my contacts from a previous visit but my payment was not allowed. When I returned home, I had an answerphone message on my mobile to phone the fraud department. I called immediately and they said a letter had been sent out to me. I asked for a Manager to call me but so far nobody has bothered. I have since called back twice and still nobody has called me. I will not only be taking my current account elsewhere, I will also be moving my business elsewhere. Every time I have a problem at Natwest, nobody calls me back. The level of service is worse than useless. AVOID THIS BANK OR RISK CONSTANT FRUSTRATION, OR WORSE STILL, BLOOD PRESSURE