As a customer of over 20 years, never has Natwest been such a shambles. Whether they've had a new strategy in the past 2 years or something, I don't know, but if they have, it's likely titled "let's see how annoyed we can make our customers". The strategy is working. Get rid of Saturday banking, so now customers have no idea how much they have in their accounts, whilst simultaneously direct customers to the "pending" area in the app that holds some pending transactions, but not all ( hence no idea how much money is in the bank). Complaints department doesn't open until 7am?! Why? I say how rubbish Natwest is, you record it and ignore it. Easy. From September I can't even call anyone to discuss how rubbish they are. That's what I call fixing the problem. I envisage the natwest board members sweeping their bad stuff under the bed, sticking their fingers in their ears and going "tralalala". Two decades a customer natwest, there won't be a third.