Apart from the annoying but somewhat fair security procedures (blocking cards for high value transactions), not too bad of a bank although there are better.
The new online banking log in procedure that some moan about is out of the banks control. Educate yourself on new banking regulation to minimise fraud. These changes are across the industry so changing banks ain’t gonna do much for you. You’ll most likely find yourself in a similar situation. Also keep your contact details up to date it ain’t too much too ask for.