the online banking at NatWest is a joke never remembers my details so have to re-register then have to wait a week for an activation code that may or may not turn up, phone them up complete waste of time un helpful do not know what they are doing ,absolutely fed up with NatWest been with them for years without a problem but in the last couple of years have gone downhill dramatically, I would avoid at all costs kept on phone for ages then finally get through just to find out im in exactly the same position I started with no access to my money, NatWest think waiting a week for your money is totally acceptable ****heads.