What a bunch of amateurs. I would not trust them with Monopoly Money. Customer Service is appalling. No access to return calls to branches even when its time critical. To the lady who said "I can send them an email" is like a the 999 service saying I will email the paramedics during a heart attack. The centralizing cost saving bankers that run this shambolisation should be shot rather than tucking into another 10 million bonus. Try answering your phone, providing a service and actually recognize your customers. A slightly disgruntled customer that now has to wait an entire weekend to wait for a call from your staff