I've banked with natwest for 16 years but am looking at moving banks now. Last year Natwest have closed alot of stores but the biggest problem is their lack of customer service. The last straw is Natwest refusing to send out my new card to my address and insisting it goes to the bank. 8 working days later 11 days altogether and I'm having to drop in every day to be told its not here. No access to my own account or money for 11 days is unacceptable. Cards should be printed and sent out next day if needed as people desperately need them.
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