Terrible service, mad queues, and currently I have just passed ONE HOUR on hold waiting for the fraud prevention team. Also I went into the bank the other day after trying to get through and they sent me back home to wait on the phone. That was a few days ago and I have still not got through, now I have a SECOND fraudulent amount on my account and it is still impossible to get any help whatsoever, so they are literally just having a field day with my money whilst natwest does zero. I am using this time in the queues to write this review and next I am going to move my account to starling bank. F the high street banks.