I've banked with NatWest for over thirty years. In the last few years customer service has been non existent, the bank has gone totally downhill. Applied for Business ac (which I've had previously) was told 7-10 working days two months (42 working days) later nothing, just excuses! Hours to answer the phone (then cut you off) weeks to reply to email, months to open accounts. Shocking ! Do your self a favour bank elsewhere, anywhere except NatWest, they are not the bank they use to be! Sign of the times when you need to treat banks like utility companies and shop around swap and change, unfortunately loyalty means nothing and now is actually penalised. I'm trying to change to HSBC and NatWest are making it as difficult as possible!