I have complained to them over and over again and they have never once investigated. I have highlighted a number of failures with their staff, processes and they have made promises. On the back of that they send totally vague emails dismissing my complaint but without ever having checked out anything I have highlighted. If they had they would list out the complaint and they would say what their findings were. Their service is appalling and I pay them for the privilege by the way with annual fees and all my families money in their bank. It’s disgusting how they treat people and they are purposefully obstructive. The regulators have to do something serious with them. Other customers have to be experiencing the same games NatWest play.