I have a reward account which I use via the app and online banking. They are absolutely useless and I'm so stressed and embarrased because of them. Trying to make a reasonably large payment is just a nightmare. Their security system is not fit for purpose. It is almost impossible to make payments. I have been trying to pay an invoice for 3 days now. Currently on phone to them for 1 hour and 45 minutes. Changing banks asap will never ever use these jokers again.
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