Over 12 months trying to change signatories on a Business Account. Deadlines not kept, further mandate instructions not actioned and the latest development is they want new mandate forms filled in as they can’t find those submitted 12 months ago using their online portal!
Local Branch very apologetic and have done all they can to try to resolve the issue, but their central complaints team just have no sense of urgency in resolving the issues.
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Alice, Customer Support
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