Customer service is non-existent. I signed up for the $4.95 trial. The product did not work for me and made my skin worse. I tried to cancel several times but waiting for CS is always long so I message and email only to be told that you MUST call which is a huge red flag. The woman on the phone tells me the trial isn’t $4.95, it is $64 broken up into some BS payments. No way! I will be disputing the charge and filing a complaint to BBB. I hate companies that prey on consumers.