Nava MD Reviews

Name: Nava MD
Address: 236 Fifth Avenue, Suite 400, New York
Rating: 3.26

3.3 Rating 133 Reviews

52 %

of reviewers recommend Nava MD

Company Reviews

Metrics

Info

3.3

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Nava MD:

Personalized prescription treatments, clinically proven skincare, and virtual dermatologist support 24/7.

Visit Website

Phone:

866-483-8644

Email:

support@navamd.com

Location:

236 Fifth Avenue, Suite 400
New York
10001

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Nava MD 5 star review on 17th February 2022

Liz

Nava MD 5 star review on 8th September 2021

Anonymous

Nava MD 5 star review on 2nd September 2021

Gabriela W

Donna C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. I signed up for the trial. It says you can cancel anytime within the first 30 days to not be charged further. For the past week I've been trying to cancel. Customer service won't get back to me. And there is no way to cancel on the portal. I've saved all my sent correspondence and records of contact for the upcoming chargeback/fraud claim I'll have to file against them. Since they refuse to respond to my cancellation request and aren't honoring the terms of the trial.”

Helpful Report

Posted 2 months ago

“Been going there for years. it used to be customer friendly. Now, one has to somehow get through a terrible call center where you may routed to one team or another. They refuse to transfer you to the actual office. Charge a monthly fee which i don't understand. Saw a doctor on tuesday and checked with pharmacy on thursday. Not only had they not sent it in= they were going to send in the wrong script- they sent the one i used several years ago as opposed to the correct one. They were going to send a medicine i was no longer on. I don't think they can handle the influx appropriately I called the pharmacy after they said they called it in and they had no record!!! Horrible”

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Posted 5 months ago

“Good product. But overpriced. And their subscription model is a total money bleed. I never knew when I was getting a shipment (no warning emails) or getting billed. I feel they're business model is exploitative and it leaves me very frustrated. I DO NOT RECOMMEND.”

Helpful Report

Posted 8 months ago

“The product did not work for me. I called and spoke to customer service at which time they told me that I was on the lowest prescription and it could be changed to the highest prescription. But I would have to wait two months until the next shipment was set to come. I did not receive a phone call from the doctors as she told me would happen and I called again as I decided to just cancel my subscription. The next lady I spoke with was rude and uncaring, but I did get the subscription canceled. However, I will not receive my last payment back… she stated that because it was for a prescription product there are no refunds. I do not recommend!”

Helpful Report

Posted 1 year ago

“Yes they take 64.00 dollars out for the order then two months later another 64.00 said that it is two payments of for one bottle so it’s 128.00 for one bottle and you can’t even change frequency on line company is not a good company don’t order from this place”

Helpful Report

Posted 1 year ago

“This company is a trick. They say they have a free trial where you only pay shipping, but you still have to pay $60 for it later.”

Helpful Report

Posted 1 year ago

“Prescription didn't give results. Cancelled subscription and continued to be billed. Contacted customer service and got the run around. Customer service agent read from same script and was sent to voicemail when I asked to speak to supervisor.”

Helpful Report

Posted 1 year ago

“Great so far been using for about 1 mo. Although I don’t use every day my skin is looking better! I’m comfortable going anywhere without makeup on!”

Helpful Report

Posted 1 year ago

“I signed up for a trial for this product and it was filled on December 5th! Meaning the product didn’t get into my hands for another 5-7 days!! I called January 6th to cancel and get a refund! I did not care for the product it made me peel to much! My call was answered by a female who had a poor attitude, was on a power trip, and very unhelpful! I was not given a refund because they start your 30 day trial by the date photos are uploaded NOT by the fill date or even better when u actually receive the product!!! I DO NOT recommend this company to anyone!!! It’s not even about the product so much as it is for the rude and unwilling customer service!!! There are plenty of other facial products to choose from so STAY AWAY from this one!!!”

Helpful Report

Posted 1 year ago

“Great if you want someone to charge your credit card over and over without listening when you ask to cancel. Product OK but packaging very trashy, doesn't stay closed”

Helpful Report

Posted 2 years ago

“Customer service is terrible. Website is impossible to navigate. Cannot get an ingredient list anywhere, tried it anyway and ended up with perioral dermatitis after using it a few weeks.”

Helpful Report

Posted 2 years ago

“I was billed $64 on October 28th 2022, which would have been fine had I received another product. Nope. I'm going to get billed ANOTHER $64 on November 28th before my next product is sent. I reached out to them asking if I canceled would I receive the product that I paid $64 for on October 28th and they completely evaded the question. I have documentation supporting this. I want to cancel and receive a refund for the $64 paid on 10/28.”

Helpful Report

Posted 2 years ago

“First I never received my product yet they charged me, yes they refunded me the first time because I didn’t get the product but then when I cancelled and said I wanted a refund because I hadn’t even finished the one they sent, they refused and said it was the other part of the payment. They are very shady and not upfront with pricing at all. You are billed 128 and some change in all actuality not 64. This company seems really shady when it comes to pricing.”

Helpful Report

Posted 2 years ago

“Customer service is horrible. Agent answering the phone was rude. She gave her name unclearly and when asked to repeat it and her employee number she stated she had no employee number and that she already gave me her name. I asked her to repeat it. She sat there silent for a while. I asked her a second time for her name and she stated Shaniqua and I know this is not anything like what she first said when answering. 2nd the add is unclear that you will be billed $64.00 every month but only get a RX every 60 days. To cancel you must call in and talk to someone. Should be able to cancel through your account. I have read that there have been problems canceling. I hope that doesn't turn out to be the case.”

Helpful Report

Posted 2 years ago

“Be very wary of this company! They are not clear about their conditions and will bill your card without notification. Theysay you can cancel from your account online but you have to call. They do not respond to emails. In economy is was billed 64 dollars for a product I did not want. After emailing to cancel I called to get a refund and was flat out denied. I had a bad reaction to this product unfortunately but they did not even try to give a refund!”

Helpful Report

Posted 2 years ago

“This review is based ONLY on customer service. I could not use the product as my skin is too sensitive and it caused a severe reaction. I will say that I called their customer service number…waited about 5 minutes…I spoke to Mae…she was wonderful! She canceled my subscription and refunded my money within 2 minutes. Customer service was exceptional !!! On another note…not saying this product is not a good product…my sister used it and her skin looks amazing…apparently my skin is much more sensitive.”

Helpful Report

Posted 2 years ago

Hello Margot. Thank you so much for taking the time to leave us a review. We're so sorry to hear that you had a reaction, we're glad that Mae was able to assist with your refund. That is great that your sister is seeing results!! Again, thank you again for your review!

Posted 2 years ago

“Horrible customer service. The product did not work but caused my skin to become inflamed and when I reached out to the company they tried to give me a stronger prescription!! I asked for a refund and was denied.”

Helpful Report

Posted 2 years ago

Hello Melanie, thank you for reaching out to us. I am so sorry to hear about your negative experience with us. A rep will be reaching out to you shortly.

Posted 2 years ago

“The website said you got 72% off your first order. I was charged $4.95, and I received a jar of Retin-A gel. 45 days (approximately), I was charged $64. Although it is extremely unclear from the website, you evidently get 30 days at $4.95, and then they charge you $64 if you keep the product. Completely ridiculous.”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for reaching out to us. Nava MD is subscription based, that you can cancel at anytime. Your first order is free, however, this is a shipping fee of $4.95. At 30 days, you'll receive another jar from Nava MD. Please feel free to contact us, so we can assist with your order/refund 866-483-8644. We apologize for any confusion. NavaMD

Posted 2 years ago

“Great concept but the communication between departments is HORRIBLE. If you have a question its pretty impossible to get an answer or call back. Once you finally get ahold of an agent they seem to be helpful and kind but the whole process is frustrating. Supplements are overpriced and i find they constantly have you buying more spending an obscene amount of money on cleanses and supplements.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. Nava MD is a skincare company that only provides topical products. We would love to further assist you, and answer any questions or concerns that you may have. Please feel free to contact us at 866-483-8644. We can also give you a call as well. We're sorry for any inconvenience.

Posted 2 years ago

“Multiple attempts at calling today to cancel. Last two times I spent 25 minutes on hold to ultimately get an automated message that confirmed my phone number and stated I’d get a call shortly. Not looking likely.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We're so sorry for the long wait, we'd love to help you cancel your order. Please email us at support@navamd.com. Again, we're so sorry for the inconvenience.

Posted 2 years ago

Nava MD is rated 3.3 based on 133 reviews