I did my order online, ordered a show shirt in plenty of time for the shirt to arrive, only to receive an email that it was not in stock offered a large or a small, I had ordered a medium so neither of those shirts would have been suitable or I would of ordered them in the first place . The email came at 3.15 on a Saturday afternoon when I was expecting the shirt to arrive. My show was the following day which I needed it for . I managed to borrow a white shirt which you have to have a yellow/cream shirt to show my horse. I have ordered before from this company and all has been well but I will never do so again as there customer service is awful in every way to let you know a week later the item was not in stock was shocking. I will strongly advise many of my horse friend also not to order from naylors. I also wouldn't of give one star but if I hadn't you can write a review.