“Hi visited store today great products on show very helpfull staff asked about horse simulator checked availability and was sat on simulator at 1pm very good experiance well worth the hours drive looking forward to our next visit”
“Naylors equestrian Rochdale excell in their service all stock visible, lovely kept show room . Took my granddaughter and her friend we had booked the horse simulator. How good is that Natasha ( Part of the Naylors team ) on hand at all times. Great experience for the children . Thank you for your patience . Well done Natasha and Naylor s equestrian”
“I did my order online, ordered a show shirt in plenty of time for the shirt to arrive, only to receive an email that it was not in stock offered a large or a small, I had ordered a medium so neither of those shirts would have been suitable or I would of ordered them in the first place . The email came at 3.15 on a Saturday afternoon when I was expecting the shirt to arrive. My show was the following day which I needed it for . I managed to borrow a white shirt which you have to have a yellow/cream shirt to show my horse.
I have ordered before from this company and all has been well but I will never do so again as there customer service is awful in every way to let you know a week later the item was not in stock was shocking.
I will strongly advise many of my horse friend also not to order from naylors.
I also wouldn't of give one star but if I hadn't you can write a review.”
“Very helpful and friendly staff. They know their products and can advise accordingly. Very clean & well laid out store. Covid regulations followed at all times. Sanitizer & info posters at the entrance. No complaints - I will be back.”
“Naylors Cannock, never had a bad experience before however today was somewhat different, I’ve never felt so belittled as a horse owner in my life, so after the person that served me and my partner firstly looked us both up and down with a horrific look she then went on to serve us with the WORST service skills, after working within customer service myself I have never been spoken to like that in my life, after trying to make me feel stupid about a product to then having bad attitude it has put me of from shopping in here. I’ve never felt so uncomfortable and looked down upon in my life.”
“Thank you to the Naylors Team for excellent service and with a smile as always as staff are always happy and cheerful- just what you want in a shop :)”
