Terrible Delivery Experience – No Apology, No Accountability I ordered an adjustable base from Nectar and paid $199 for White Glove delivery. The delivery was scheduled for a specific day, and I cleared my schedule and stayed home all day—no one showed up, and I received zero communication. I tried contacting the delivery partner (Hub Group) multiple times—automated phone lines, no live agents, no responses. After days of silence, they eventually reached out and completed the delivery, without even acknowledging or apologizing for the missed appointment. I emailed Nectar directly multiple times to explain what happened and request a partial refund for the service I clearly did not receive—but they haven’t responded at all. I expected far better for a premium delivery fee and am incredibly disappointed by both the service and the lack of customer care. I am deeply disappointed in the poor customer service and sharing my experience elsewhere so others know what to expect.