Nectar Sleep Reviews

Name: Nectar Sleep
Rating: 4.69

4.7 Rating 1,201 Reviews

93 %

of reviewers recommend Nectar Sleep

Company Reviews

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Metrics

4.7

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-8NECTAR

Email:

support@nectarsleep.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Forever warranty is a scam, mattress lost firmness quickly and customer service AVOID replacing the mattress by making any excuse to void warranty.”

Helpful Report

Posted 4 months ago

“Do not buy Nectar ever! The mattress sunk on the sides by 3 inches, only 2 years after buying it and after multiple rotations of the mattress. Upon sending them an email as proof of my mattress, and a request to have my existing mattress exchanged with a Nectar hybrid, and not foam, I was told that this was not policy and that it would not be possible to exchange the mattress for another model even though I offered to pay the difference. Poor quality control on your end and obnoxious exchange policy should not affect customers with severe sciatica issues. I am one very unhappy and dissatisfied customer! How do you expect me to buy the same mattress that has sunk only in 2 years, AGAIN?! How ridiculous if that don't you think? I will never buy from Nectar again and I will spread the word in the community as well.”

Helpful Report

Posted 7 months ago

“This bed is absolutely horrible. Misleading and their customer service is horrible. They tell you that you can't return someone once it's open. Well how do you know if something is damaged without opening it. They said once opened can't return. Very nasty. Have to file fraud claim with credit card company for refund.”

Helpful Report

Posted 1 year ago

“Hassle free delivery. Good quality products.”

Helpful Report

Posted 1 year ago

“My son recommended it to me, but after reading some of the BBB reviews, I was a bit hesitant. However, after a few weeks of sleeping on it, I can say that my experience has been overall positive. The only downside is that I'm not a big fan of the pillows or sheets that came with it, but that's not a major issue for me since my old ones were just fine.”

Helpful Report

Posted 1 year ago

“I recently purchased a Nectar Sleep mattress and I am very pleased with my purchase. The mattress is incredibly comfortable and supportive. It has a nice balance of softness and firmness, making it suitable for all types of sleepers. I also appreciate the free trial period they offer, which allowed me to test it out before committing to the purchase. I would highly recommend Nectar Sleep to anyone looking for a high quality and comfortable mattress.”

Helpful Report

Posted 1 year ago

“Our old bed was worn down, we saw Nectar on a parents facebook group and wanted to give it a try.. We found the beds at a mattress firm near us and tested them along with a tempur pedic for ourselves and decided for the premier, maybe took us a few days to get used to but have loved it since.”

Helpful Report

Posted 1 year ago

“We just purchased another set of beds for our vacation home. Love them and so do our guests.”

Helpful Report

Posted 1 year ago

“Was concernced as im a heavier guy, but overall the mattress has been supportive and comfortable, get some of my best sleep in my life..or least that i remember. The frame I got with them doesn't seem to be the quality i need so have found a new one from Ikea, but customer service was really super helpful with me when I had to make a return.”

Helpful Report

Posted 1 year ago

“I'm surprised how much I actually like this bed. I read about a smell and didnt have anything, I got mine in just a few days and enjoyed the best sleep this weekend. Its a good mix of plush and supportive.”

Helpful Report

Posted 1 year ago

“Bought 3 twins for my children, the beds came fast and they seem to love them, sure are comfy to sit on. Some of the boxes came beat up and called customer service because we were concernced they could be dirty and the support phone number worked right away and they were really helpful..So much we decided to order ourselves a new bed but upgrade to their premier version.”

Helpful Report

Posted 1 year ago

“72 years young and overall my favorite mattress I've ever had.. Have some back trouble but I really think my old mattress of 15 years caused it, now its been a lot better.. cant believe it. My son reccomended the bed and some of these BBB reviews made me question my purchase so had to come and share my experience after a few weeks as over all positive.. I do not like the pillows or sheets very much but that is not a big deal for me as my old ones were just fine.”

Helpful Report

Posted 1 year ago

“Our sleep number bed didnt ever work for my wife and I. We tried Nectar premier and love it. Took about a week to adjust (from what my wife says was the abuse of our old mattress)...Now we sleep great and miss our bed when traveling.. We got the adjustable to help with snoring..wish they had more options for inhome delivery but the products and interactions were positive.”

Helpful Report

Posted 1 year ago

“The best customer service and satisfaction. Unfortunately, the Nectars mattress was not the fit for me. I have pretty serious back problems so not the products fault. Super disappointed it didn't work out because the customer service was OUTSTANDING. Contacted them on several occasions only to be met with superb interactions. Top notch company! I did end up getting a couple of pillows and will return for a frame. Special shoutout to Sarah I think her name was.”

Helpful Report

Posted 1 year ago

“I'll be straight and say that the first 30 nights on this bed was not great... I expected it to be a good middle range on firmness/softness.. but it was waaay more firm than I expected and wanted to return it. Nectar sent a free 2 inch topper to go with the bed to soften. I now sleep without the topper and like the bed enough I purchased a second for my kid. The process was a bit of a pain but all said and done really happy but was frustrated with my process.”

Helpful Report

Posted 1 year ago

“Comfortable and supportive, does well with heat/sleeping cooler. Really gives you the ahhhhhmazing feeling getting into your own bed at the end of a long day with work and the kids. We really love ours and the phone agent was so kind answering all our questions”

Helpful Report

Posted 1 year ago

“Be aware because they falsely advertise. This mattress is so soft that your back will hurt really badly in the morning. My mattress also came destroyed and the customer service brushed it off. They wouldn't refund or replace or even honor the warranty. Don't waste your money!”

Helpful Report

Posted 1 year ago

“Hassle free delivery. Good quality products.”

Helpful Report

Posted 2 years ago

“Return- They take it to the dump=Great sustainability I like a firm mattress but this is backbreaking despite saying a 6.5 firmness. My back was aching so I called to get it picked up after 2 weeks use. I have now just received an email from "Anyjunk" that the company has hired to come dump our mattress rather than at least donating it. You have a sustainability message on your site, but dump on the side of the road a brand new mattress. Your company disgusts me.”

Helpful Report

Posted 2 years ago

“Switched without notice and will not fix the proble. Nectar web site BOASTS that the frame is" made out of solid pine and natural spruce, we’re proud to offer you the perfect support for your new Nectar mattress" .... Which is wonderful if that is what you get. I received a steel frame that weighs over 100 lbs and bare support slats.....NOT what I ordered or agreed to or what it says on the web site. Their resolution to date is go to a store and find something I like.”

Helpful Report

Posted 3 years ago

Nectar Sleep is rated 4.7 based on 1,201 reviews