Nectar Sleep Reviews

Name: Nectar Sleep
Rating: 4.67

4.7 Rating 1,209 Reviews

93 %

of reviewers recommend Nectar Sleep

Company Reviews

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Metrics

4.7

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

1-888-8NECTAR

Email:

support@nectarsleep.com

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Nectar Sleep 4 star review on 2nd April 2025

Anita Smart

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't purchase the mattress through Nectar, but I did purchase the mattress protector through them. Do not waste your money on it. I had a spill on my bed that went through the comforter, top sheet, flat sheet, protector sheet, and still made it to the mattress. It did minimize the damage to the mattress but the protector is supposed to repel all liquids from the mattress. It's been a hassle trying to get this adequately dried out and remove all odor. Definitely invest in a mattress protector, but save your money and get it elsewhere.”

Helpful Report

Posted 1 week ago

“Got a 10-year warranty and 6 years in they wanted to put up every barrier imaginable to getting a replacement. If you can help it, get your mattress elsewhere.”

Helpful Report

Posted 1 month ago

“Warranty Gimmick! I purchased my Nectar mattress believing in their “forever warranty” promise — what a mistake. After just a few years, the mattress began sinking in the middle, creating a noticeable dip that makes it impossible to sleep comfortably. When I reached out to Nectar support, I was met with endless requests for photos — full mattress, tags, angles, measurements, and more — as if I were submitting evidence for a crime scene instead of a simple warranty claim. I sent every picture they asked for (and then some), only to be told that my claim was denied because of a “stain.” That’s their way out — they’ll find any excuse to deny your warranty, no matter how clearly defective the product is. Their representative, Victor, was polite but powerless, clearly reading from a script. The entire process felt like a bait-and-switch routine designed to wear customers down until they give up. For the amount of money this mattress costs, the lack of integrity and accountability is unbelievable. Do yourself a favor — don’t fall for the hype. The so-called “lifetime warranty” isn’t worth the paper it’s written on, and the quality of the mattress clearly doesn’t hold up over time. Nectar talks a big game about comfort and customer care, but when it comes to standing behind their product, they fail miserably. Buyer beware you’ll get a mattress that won’t last, and a warranty that’s impossible to use.”

Helpful Report

Posted 1 month ago

“I had high expectations when ordering from this company, given its strong reputation in the mattress industry. Unfortunately, my experience has been nothing short of frustrating and disappointing. The mattress arrived wet, which is completely unacceptable for a new product — especially one intended for sleep and comfort. Beyond that, the mattress itself failed to meet even basic standards. It offered no proper support, and sleeping on it has been a nightmare. To make matters worse, trying to resolve the issue has been difficult, and I feel like I wasted both time and money. The situation has left me feeling overwhelmed and regretful about my purchase. For a brand that claims to be number one, this was a huge letdown. I cannot recommend this mattress or company based on my experience.”

Helpful Report

Posted 2 months ago

“Screw holdings become stripped if you ever need to move apartments or home. Would not recommend. They also don’t sell the piece that are stripped separately. I was I was told to buy a whole new frame from the customer service because of 3 little pieces being stripped.”

Helpful Report

Posted 3 months ago

“Terrible Delivery Experience – No Apology, No Accountability I ordered an adjustable base from Nectar and paid $199 for White Glove delivery. The delivery was scheduled for a specific day, and I cleared my schedule and stayed home all day—no one showed up, and I received zero communication. I tried contacting the delivery partner (Hub Group) multiple times—automated phone lines, no live agents, no responses. After days of silence, they eventually reached out and completed the delivery, without even acknowledging or apologizing for the missed appointment. I emailed Nectar directly multiple times to explain what happened and request a partial refund for the service I clearly did not receive—but they haven’t responded at all. I expected far better for a premium delivery fee and am incredibly disappointed by both the service and the lack of customer care. I am deeply disappointed in the poor customer service and sharing my experience elsewhere so others know what to expect.”

Helpful Report

Posted 5 months ago

“I invested with oliver Trade and i got back my profits as they promised. Their whatsap live chat +44-790854-529 8 💯”

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Posted 8 months ago

“I would give a 5 star, however, servco service is slow! It took 2-3 months to get problem solved on one frame and same problem on other and just now (3 weeks later) got email they will let me know when parts will be sent. The service dept shouldn’t take this long to get results. Customers have to wait 2-3 months to be comfortable again. Luckily second frame I had bed where I wanted it to sleep, but extremely disappointed in service dept. Bed is great, love the mattress and everything, just not a fan at all of the service dept. too slow!”

Helpful Report

Posted 9 months ago

“Forever warranty is a scam, mattress lost firmness quickly and customer service AVOID replacing the mattress by making any excuse to void warranty.”

Helpful Report

Posted 1 year ago

“Do not buy Nectar ever! The mattress sunk on the sides by 3 inches, only 2 years after buying it and after multiple rotations of the mattress. Upon sending them an email as proof of my mattress, and a request to have my existing mattress exchanged with a Nectar hybrid, and not foam, I was told that this was not policy and that it would not be possible to exchange the mattress for another model even though I offered to pay the difference. Poor quality control on your end and obnoxious exchange policy should not affect customers with severe sciatica issues. I am one very unhappy and dissatisfied customer! How do you expect me to buy the same mattress that has sunk only in 2 years, AGAIN?! How ridiculous if that don't you think? I will never buy from Nectar again and I will spread the word in the community as well.”

Helpful Report

Posted 1 year ago

“This bed is absolutely horrible. Misleading and their customer service is horrible. They tell you that you can't return someone once it's open. Well how do you know if something is damaged without opening it. They said once opened can't return. Very nasty. Have to file fraud claim with credit card company for refund.”

Helpful Report

Posted 2 years ago

“Hassle free delivery. Good quality products.”

Helpful Report

Posted 2 years ago

“My son recommended it to me, but after reading some of the BBB reviews, I was a bit hesitant. However, after a few weeks of sleeping on it, I can say that my experience has been overall positive. The only downside is that I'm not a big fan of the pillows or sheets that came with it, but that's not a major issue for me since my old ones were just fine.”

Helpful Report

Posted 2 years ago

“I recently purchased a Nectar Sleep mattress and I am very pleased with my purchase. The mattress is incredibly comfortable and supportive. It has a nice balance of softness and firmness, making it suitable for all types of sleepers. I also appreciate the free trial period they offer, which allowed me to test it out before committing to the purchase. I would highly recommend Nectar Sleep to anyone looking for a high quality and comfortable mattress.”

Helpful Report

Posted 2 years ago

“Our old bed was worn down, we saw Nectar on a parents facebook group and wanted to give it a try.. We found the beds at a mattress firm near us and tested them along with a tempur pedic for ourselves and decided for the premier, maybe took us a few days to get used to but have loved it since.”

Helpful Report

Posted 2 years ago

“We just purchased another set of beds for our vacation home. Love them and so do our guests.”

Helpful Report

Posted 2 years ago

“Was concernced as im a heavier guy, but overall the mattress has been supportive and comfortable, get some of my best sleep in my life..or least that i remember. The frame I got with them doesn't seem to be the quality i need so have found a new one from Ikea, but customer service was really super helpful with me when I had to make a return.”

Helpful Report

Posted 2 years ago

“I'm surprised how much I actually like this bed. I read about a smell and didnt have anything, I got mine in just a few days and enjoyed the best sleep this weekend. Its a good mix of plush and supportive.”

Helpful Report

Posted 2 years ago

“Bought 3 twins for my children, the beds came fast and they seem to love them, sure are comfy to sit on. Some of the boxes came beat up and called customer service because we were concernced they could be dirty and the support phone number worked right away and they were really helpful..So much we decided to order ourselves a new bed but upgrade to their premier version.”

Helpful Report

Posted 2 years ago

“72 years young and overall my favorite mattress I've ever had.. Have some back trouble but I really think my old mattress of 15 years caused it, now its been a lot better.. cant believe it. My son reccomended the bed and some of these BBB reviews made me question my purchase so had to come and share my experience after a few weeks as over all positive.. I do not like the pillows or sheets very much but that is not a big deal for me as my old ones were just fine.”

Helpful Report

Posted 2 years ago

Nectar Sleep is rated 4.7 based on 1,209 reviews