Nectar Sleep has been great from the get go. The ordering process was easy. Delivery was quick and on time. The bed itself is super comfy (though it did take a few days to really break it in and feel just how comfortable the mattress is.) Overall, a great experience and I LOVE the product. The pillows are a bit too big for me and don't work for my neck, but the bed is great and the pillows are good for lounging and making pallets in the living room! I also appreciate their comprehensive representations of families in their advertisements - including mixed families, LGBTQ families, etc. Keep it up Nectar Sleep!