I wish I'd never bought a nectar sleep mattress. Beware and proceed with caution: consumer rights neglected, read their terms before committing to a purchase. I knew by the 5th restless/sleepless night that the mattress was unsuitable and asked for a return for a refund. I'm dissatisfied with having to wait 30 plus days for a return to be organised due to "adjustment period". I don't need 30 restless nights to determine what I know within a week. I tried to exercise my consumer rights as I have had the mattress less than 14 days. But Nectar Sleep continue to refuse these. As a consumer I have the right to cancel the order within 14 days of receiving the items. The mattress is unsuitable and I wanted to return for a full refund but have been told I have to wait the 30 days for a return to be organised. Waited 30 days. They arranged for The British Heart Foundation to collect. I emailed a copy of the collection notice to Nectar for a refund. The refund took 2 weeks and several calls from me to be credited to my card. As I was advised it should only take 3-5 days. Note... If you buy a package inclusive of duvet, mattress protector and pillows they only refund for the mattress and will not accept a return of the other items unless they have been unopened and in original packaging. Dissatisfied with this too! Stay Away!!!