They promised free sheets, free pillows, and a mattress protector with the purchase of a mattress so I took the bait. This occurred on May 28, 2020. They said my order would arrive within 7-14 business days, with the timeframe being attributed to COVID-19 delays. No problem, I thought. But by June 12th, nothing had shown up. Then, mysteriously, I received the free sheets and free mattress protector at my door. The problem? They were different than the photos on their website, and to make matters worse, there was nothing "luxury" about them. On the contrary, they were 100% polyester and so, so cheap. So between the sheets and the repeated delays, I decided to cancel my order. After being number 83 in their Chat queue, I finally got an agent at the 100 minute mark. She offered to cancel my order, but said the free sheets couldn't be returned because they were opened. Ordinarily, I'd agree with such logic, but not when you send me the wrong sheets to begin with. This complicated matters because I also asked to cancel my mattress order during the chat, which meant the free sheets and mattress protector they sent me were free no more. To make a long story short, I immediately disconnected the chat and filed a dispute with my credit card company. Nectar is garbage company and their customer service is anything but "sweet." Avoid them at all costs, unless you'd like to experience the nightmare that inevitably comes with the purchase of their bed.