TLDR at bottom This has nothing to do with the mattress itself and everything to do with the abysmal customer service I have experienced with this company. To begin - I ordered this mattress without realizing the expected shipping time was going exceed the limited time window I had. My fault for not realizing, but also not a good look with a long lead time. Anyway, customer service online chat takes hours, literal hours, to talk to anyone and email support takes days. I ordered one queen mattress and they were running a special for two free pillows. After realizing I wasn’t going to get my mattress in time from the order confirmation email, I reached out to online chat and asked to cancel my order and I was told to just wait until the mattress arrives and ship it back. Shipping took 3 business days longer than the shipping time frame I was given and I never (Still to this day) received the pillows that were supposed to come with the mattress. Regardless, I printed the return shipping label and took it to FedEx and it has now been almost 4 weeks and I still do not have a refund or pillows. Since the competition for online mattress dealers is so hot right now, save yourself the trouble and go with a purple (sleep on one every night) or a Tuft and Needle (what I got instead of a nectar). Both great mattresses without the trouble! TLDR: bought mattress with free pillows, didn’t get pillows, mattress took too long so returned mattress, 4 weeks later - no refund, buy a purple.