Thank you for your concern. My experience with Nedbank was frustrating due to a significant lack of transparency and poor communication regarding an insurance claim. Despite making multiple requests for crucial information related to the assessment and rejection of my claim, I did not receive a timely response. This delay not only caused unnecessary stress but also raised concerns about the ethical standards and customer service practices at Nedbank. I expect more from a reputable institution and hope they take steps to improve their service and communication.