“So pleased Nedbank is not my primary bank - had money deposited on 22 November from overseas - still not found its way to my bank account - 6 phone calls later - messages via FB a trip to Nedbank Greenstone where Kate could not help me and gave me a toll number - email to customer service to lay a complaint and still no joy - Nedbank you must be seriously struggling if your only option is to hang onto people's deposits and earn the interest that is meant to be theirs - eternally grateful that you are just a drop in the ocean when it comes to banking choices and you are still def not my first choice - pathetic”
“At Nedbank Edenvale branch. Just want to do an account query.... I've been told to sit and wait. Branch is quiet, I see 5 staff at their desks, only 1 is actually attending to a customer. The rest just look like they trying to look busy. In the 15min I've been sitting here, 5 more customers have walked in and told to sit and wait. Staff still pretending to be "busy"”
“Worst service. Just to open a bank account which I ended up not opening took 2months back and forth from one person to another. I even deposited money but to return that it’s taking another time on its own.”
“International banking should not be tried with Nedbank PLEASE!!! Urge you not to try it
I lost a lot to them luckily I read the reviews and found out a company that helps trace lost funds RESORUS.com
RESORUS.com helped me get my funds back”
“I really would advise other clients not to open an insurance with you guys, I made a claim on Monday nothing has been processed, it’s Wednesday and Friday iam burying father, no payment or communication has been made, maybe taking the coffin to the branch will definitely help.”
“A constant fight to release money. Call after call month after month. Worst service ever and nothing gets done I do not even want to give them a 1 star but there is no option for zero star rating.”
“Made me lose the will to live. Claimed my account was "inactive" and "dormant" despite regular transactions.
Spent months spamming me with threats to restrict my account for no reason.
After 4 months of emails with incompetent, clueless fools, I gave up.
When I had a chance, went into a branch, waited 3 hours to be seen, and asked what the problem was, they said no problem your account is active.
Within 5 hours of leaving the branch I got a text saying....wait for it .... that my account was dormant and inactive.
Jirre help asb vir Nedbank, ek kannie meer nie!”
“Request to Close Account Due to Unacceptable Treatment
Dear Nedbank Customer Service,
I am writing to express my extreme disappointment and frustration with the treatment I have received from my bankers at Nedbank. Despite being a loyal customer for over a decade, I have been subjected to unacceptable service, culminating in the suspension of my account.
On October 16th, I received an SMS stating that my accounts would be restricted. I promptly visited the Nedbank Viking branch with all required documents, and staff confirmed everything was in order. However, on October 25th, I discovered my personal account was blocked, leaving me shocked and inconvenienced.
This is not the first instance of poor service, but it is the final straw. I will no longer tolerate being treated like a secondary citizen by an institution I have entrusted with my finances.
I demand that you take immediate action to:
1. Close my account effective immediately.
2. Provide a full refund of any fees incurred during this period.
3. Ensure a seamless transfer of my funds to a new bank of my choice.
I expect a prompt response regarding the actions taken to address my concerns.
Account Details:
- Account Name: Kudzai Charles Mandaza
- Account Number: 6
- Bank Number: FNB
- Branch: 250655
Contact Information:
- Phone: **********
- Email: ***********
I will be monitoring this situation closely and expect resolution within the next 48 hours.
Sincerely,
Kudzai Charles Mandaza”
“They used to be one of the best (and most expensive I might add) banks in South Africa. But like everything in South Africa, they have deteriorated to inefficient and zero customer service. Waiting for more than a year to get a replacement card, waiting for a year for them to finalise a power of attorney. Struggling for more than two weeks to open a normal savings account. There should be a zero start option.”
“Is the phone number of Nedbank Real? I tried to call Nedbank today but the number kept on saying “ can not reach or number do not exist”. In the end I made an international call to another number from the Nedbank website, then I spent hours talking to different people and received no help. This is terrible.”
“Bad service from call centre never come back liars. BALFOUR PARK MALL CLOSED AND NEVER NOTIFY CUSTOMERS THEY WERE CLOSING DOWN THEY EXPECT TO KILLARNEY MALL OF THE MANAGER WHO BASED THERE NORWOOD MALL EVEN WORSE IF YOU REQURES DEBIT CARDS THEY DO NOT HAVE IN THE BRANCH.MANAGER NEVER CALLS BACK HAD TO GO GREENSTONE TO GET THE DEBIT CARD THEY WERE SHOCKED THE MANAGER OF NORWOOD SAID GO TO ROSEBANK OR GREENSTONE IS THIS HOW MISTREAT YOUR PENSIONERS STILL NO RESPECT DIGUSTING I GIVE BALFOUR PARK MALL,NORWOOD RATINGS AS -10”
“Nedank Private banking department is excellent. My private banker is Hlobi Masango is very good at her work, she is very imformative and smart. I rate her 10/10 because of her excellent work”
“What a useless so called bank, it took them ages to give me my cards after opening an account, no notifications, nothing, when it was finally available it was in a wrong branch, when I went to fetch it it was no.longer there it was sent where I requested it to be sent to. Of you visit their branches, you wait for hours by the door unattended, then an unprofessional rude person finally shows up with no help, i regret ever opening an account with these ones. There is fraud taking place in my account, they simple can't help.”
“We had an 11h00 appointment to get forex. At 11h15 ignored until 11h30. Told us the appointment was mixed up. We had to ask no one kept us updated. Staff very in professional. Was told the person we have an appointment with is in lunch. Having personal conversations in front of customers. Seems like sitting in a spaza shop. Now 11h40 still not assisted 🙈”
“Nonesense, the people don't know how to help me. I called in to change my debit order date, I was sent from pillar to post transferring my call literally more than ten times to the "rightful person".. it's like if someone doesn't know how to assist me, they will just transfer me to restart the call.”
“Terribly slow an no sense of urgency from the Nedbank tongaat branch. We have people typing with one finger here. The design of this place sucks it looks cheap an stupid in my eyes the designer clearly got paid for nothing. Everything is skew an stupid to the eyes. Plants coming out of cubicles. Employ people that can get the job done here not someone that is hard at understanding”
“Nedbank campus Square in Johannesburg offering unprofessional service. People queue with only one teller and one consultant. Their service is disgusting.”
“I transfer money from my UK account to my Nedbank account clearly it comes in dollars and I have an banking app which allows you to process so that it can reflected on my Nedbank account ,oh well it says 3days money will be in that was on the 6th of August and lemme tell you Nedbank doesn't have bankers all those people are just people who works at the bank,their stuff don't know anything of it's about dollars they say oh that's for global payments and anything else is not their responsibility till yesterday I been running around they say go to Kempton park and next call global global we can't realese the money they say call accounts 🥺hey I opened another account because they say the account is flagged 13 sum thing well we get the people who flagged the account can you open it so we can give you ur R900 well account is not closed tell global to realese the 💰 we called global Tankiso or Tebatso says no he can't like do you get the frustration I decided to just call UK people to cancel the payment I made it's still a along way for South African banks need to offer training is needed just few dollars can make someone to spend R1,500 of petrol going around Your people are not ready to deal with dollars leave international banking on fnb and standard bank. Young people are interested in working outside the country but the question is out Banks are they ready? Digitally and manually I don't see myself or my kids using this bank and the only patient person who have seen all this RoRo from Pretoria you deserve to be a manager she called everyone who we were told to call but no luck You are very good at ur Job.”
