“Based on earlier issues with SOS helpline I would have rated 1 star.
Due to the support, professional and caring help from Odwa I have rated it 3 stars.
A kind and lovely lady who helped me reinstall my online app after 3 months of stress. I live overseas so felt I was helpless until Odwa got involved. Thankyou Odwa :))”
“Liars, phone you and give you false names with no reference number. I was called from this number and lied to regarding payment arrangements 0800555111. Furthermore have my request fell on def ear to receive monthly statements via email, instead keep getting dodgy sms links for statements which Nedbank actually warns about...what's going on?.”
“Had money stolen out my Nedbank account last year November. A fraud case was opened and so many months later still nothing has happened. Not a phone call or email from Nedbank. MOST USELESS bank ever think twice before you bank with Nedbank!!! Disgusting service!!!!!!”
“I have been investigated for FICA for 12 days well, I submitted all the documents needed letter of employment etc.
I am really frustrated I’m a sense I can’t pay rent or support my child at the very last day of the month. I mean I aware that I’m a refugee. But, why can’t I have an online banking, everything I do is withdrawing money and deposit into the beneficiary’s account. Not to say I feel discriminated, but I feel like it is unfair, why am I allowed to have an account that I can’t have full access to.
Please”
“I went Nedbank Ga-rankuwa branch on the 27 July 2024 to reopen my Nedbank derbit card and to change my card old bank card, the lady who assisted me told me that my account is now good and ready for me to deposit, I sent money to my Nedbank acount from my other account, now its Wednesday the 31 July 2024 my money still not apearing on my Nedbank Derbit account, so i went to the Nedbank branch again, the very same lady who assisted me on the 27th asked me "why did you deposit into this account" but the account appears in my Money app, she told me to go to Capitec branch to ask them for a recall to get my money back, now my money is now gone...”
“Very bad service. My account has just been blocked and my Salary got deposited now I am unable to access my money. I don't know how they expect me to survive.”
“So,I bank with Nedbank and have a credit card with nedbank as well.Applied to increase my credit card limit and the call center agent tells me I don't qualify for a Credit card with Nedbank??Confused seeing as I DO HAVE A NEDBANK CREDIT CARD.Tells me I have 2 missed payments??no I don't as my payment goes off on a monthly debit order and I have NOT missed a payment?could not tell me what months payment was missed however!!!however,one of the other 5 major banks in SA is prepared to give me a credit card immediately for the credit amount I require,so I reckon it's bye bye Nedbank!and your call center agent was rude as well”
“I have opened an account for my child who is a minor , the app was working all along now all of the sudden it’s no longer working , I called the bank I was told to go to the branch , on who’s time should I waste to go to the bank , I need to access the funds but I can’t Bcz of this , this is very ridiculous, if Nedbank does not want our services they should tell us.”
“I sent money into a wrong account basically from nedbank to fnb , I went to the bank literally less than two hours after the transaction to try and recall the money. Guess what five days later i receive an email notifying that they couldnt recall cause the recipient account had unsufficient funds and I am lias with the reciepent. I am not happy at all with the feedback, its clear nedbank is after money than resolving our queries.”
“I recently moved my banking to Nedbank and I was scammed over R400 on my American Express card by Uber Eats, I have never even used the card on the platform. The Nedbank fraud department told me that the investigation takes about 9 weeks and I may not get the money back”
“Nedbank protect clients that are unduly enriched. They will rather not loose a client than act to protect the rights of someone whos rights have been infringed. It nothing short of shocking.”
“You will lose the will to live if you make the mistake of trying to bank with these clowns.
I can't even tell the full story without bursting a blood vessel. Suffice to say that diversity hires have destroyed this bank. It's beyond redemption. They failed to resolve a really simple complaint in a year so i gave up. Transferred all my money out because they suck.
Today I got a spam email (despite blocking nedbank) asking me to rate their service! What service?”
“Nedbank allows scammers and fraudsters to use their banking ecosystem. I was scammed by fraudsters and after I reported the crime to Nedbank I had to wait more than 5 weeks for the conclusion of the "investigation". What was their answer? "Funds utilised", that's it. They are basically saying, "move on and forget about it" which means they are creating an enabling environment for scammers. They should return my money and pursue the scammers who use their banking ecosystem.”
“I have transactions that should be coming through they are not showing at all. I received money that didn’t reflect on my account and they are not assisting me at all,I called three tellers they all haven’t assisted me. I’m so disappointed with your service,I am going to use another bank,I’m leaving this one.”
“This is my second experience when doing a payment over weekends.I trust my sms I get from Nedbank,it makes sense when you do a transaction,you immediately see whats left to use or withdraw.I made a payment on Sunday,checked my available balance,kept this in my mind because I transfer money to my savings after using what I need.I even checked my app.Guess what,on Monday when I wanted to transfer the funds,half of it was gone.So they claiming that they only took the money on Monday.Fine,then why would this money show its available to you to withdraw when its pending?If I transfer money it would no longer be available to withdraw.What would have happened if I decided to withdraw the rest of the money.It made no sense.They also claim that the app is delayed.And thats the reason I would rather look at the sms.Like I said,not the first time it happened.And my fees amounted to more than R300,I get paid weekly.I am defnitely changing banks.I have decided to close all my accounts with them.I am g#%$vol.”
“I applied for a nedbank gold credit card,my application was declined they did not even state the reason they just told me that they consider my application as a risk factor. I'm so disappointed, on top of that they sent me a debit order card which I did not apply for . They want me to use their bank while they consider me a a risk factor💔.I'm not happy”
“The service rendered by Lungelo couldn’t be worse , I needed to verify a payment , I had a ref number of the payment , but he totally refused on do the verification , he could say only no no no no . That was a posible fraudulent payment , but netback refused to help !! Good luck !”
“Only have trouble with this bank!
First off make a complaint to the fraud department that we have paid money for products never recieved and asked for advice and to open a case, we got an affidavit and submitted to strengthen the case, what does Nedbank do? Freeze our account now our money is not available to us and we have a baby to take care of and a house to run. Numerous hours and phone calls later and they cannot give a answer as to why and only keep saying the case can take 4-6 weeks, but they will escalate it as urgent and contact ASAP, well it has been 3 weeks now and everytime it is just the same story. Horrible experience and terrible client services, do not trust them to keep you safe as a client, they do not care”
