“Urgent Concern Regarding Business Banking Support at Nedbank Gauteng
I am deeply disappointed with the lack of effective business banking support at Nedbank Gauteng. Despite being assigned a business banker, Sealan, who reports to Thurusha, I have repeatedly experienced poor service and unfulfilled commitments.
A recent incident highlights this ongoing issue. Due to unforeseen circumstances, I had to repair my phone while traveling, which temporarily restricted my access to the Nedbank app. I requested my banker to hold a debit order, a simple task that he agreed to but ultimately failed to execute. Unfortunately, this is not the first time I have encountered such inefficiency.
These repeated failures have caused unnecessary inconvenience and financial disruptions to my business. I am addressing this review directly to the Regional Head of Nedbank, as the current support structure has proven ineffective. I expect urgent intervention and a resolution to ensure that business clients receive the reliable support they deserve.
I urge Nedbank to address these service gaps and improve the professionalism and responsiveness of their business banking division.”
“Nedbank Protea mall the service there is very bad,the stuff look very tired to assist,they spend over 15 min assisting one client,you sit there for over an hour just to collect your bank card.”
“I went to Nedbank Greenstone on Monday to apply for new bank cards after an unauthorized payment went off my account. I had to call at the bank every day of this week since then to get all my matters resloved. I was shocked by the unprofessional manner of the consultants. I was asked to leave a note for the person doing exchange to foreign currency and was told that she will call me when she's back from lunch and set up an appointment to help me. I did not get a call from the lady and I had to go in personally. When I asked the manager why the person didn't call me she said she does not know. A consultant helped me to activate my new card and told me I could leave. It was ready to be used. But I tried the card and it was not working so I had to call at the bank again. Today I went in to discuss renewing my fixed deposit with the bank. The consultant who attended to me was most unprofessional. She asked me to come and stand right next to her while she gave me instructions on how to change my investment on my banking app. While she attended to my need she spoke to 6 different clients making me wait each time while she attended to them. One client even sat on a stool next to her. I had no absolutely no privacy in all this time. I get the impression that Nedbank does not value their customers any more! This was the worst service that I have ever experienced..”
“NEDBANK LA LUCIA
I purchased a home with Nedbank. The first debit order was fine and went off correctly. The second month Nedbank debited my account for the home loan on the 7th and then AGAIN on the 8th!!
They never picked up the error and when I finally did 8 days later, they only refunded my money then.
I have requested that the debit order be cancelled so I can ensure they don’t double debit me whenever they feel like it. To this, I was declined. As they say, they have a mandate to debit my account… to which I would like to know if it is mandated to debit my account TWICE a month!?!
Horrible service, disgusting attitude towards a customer & they held my money for that time with no interest! If you take one cent from Nedbank, you pay interest from day one! Amazing that!
Let’s just say I will NEVER open another account with this bank again!
You should be ashamed!”
“Nedbank fourways is the worst bank. I was number 4 on the queue and queued for 1 hour to be helped. They have 3 teller desks but only 1 teller available to assist. This is pathetic for a banking institution.”
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mail ::: lisaellzabet 662 @ gm ail . com
WhatsApp :: +1 310 658 0921”
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mail ::: lisaellzabet 662 @ gm ail . com
WhatsApp :: +1 310 658 0921”
“Following an unsuccessful attempt to settle additional charges, my account was suspended, resulting in the loss of (initial deposit) that I had invested.
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𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝙖𝙣 𝙖𝙜𝙚𝙣𝙘𝙮 𝙫𝙞𝙖 𝙚𝙢𝙖𝙞𝙡 𝙩𝙤 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙮𝙤𝙪𝙧 𝙨𝙞𝙩𝙪𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣.
𝙒𝙝𝙖𝙩𝙨𝙖𝙥𝙥 𝙣𝙤:(+4 4 7 8 2 6 4 0 1 0 0 5)
Email: h a y d o n b i l l 3 1 @ g m a i l . C o m”
“It's terrible. It's been 2 years now since I chose to bank with NEDBANK but unfortunetaly their services are extraodinarily atrocious. Mhm! Nedbank has made me question myself. They bloceked my account out of the blue , when I called the free toll number 0800 555 111 where I spoke to a lady and she checked the account and she said the reason for blocking the account was because my account needed to be verified , FICA. I just opned the account a month ago? Huh. Keep in mind that I had my previous account blocked and did FICA multiple times but the account never opened they said it was hold. What?! NEDBANK has done it again. I think I will FNB and see how far it goes. But NEDBANK, yoh! I wash my hands shem.”
“I invested $65k with Pocket Option, and they refused to release my deposit and profit, then was asked to verify my address which I did, 2 weeks down the line, I didn't get my money. I kindly ask anyone who reads this review not to invest on this platform. I was able to recover my money by getting in touch with mustangggrc@ gmail. com. They are highly recommended by me. They helped me recover my lost fund which was taken from me by those frauds.”
“After 3 references to cancel Nedbank CONTINUES to deduct monthly GB Linkage fees for their greenbacks loyalty program. Please be aware that there is a GB Linkage fee for a card on this so called loyalty program.It proves to be very very difficult to cancel this monthly hidden deduction”
“So pleased Nedbank is not my primary bank - had money deposited on 22 November from overseas - still not found its way to my bank account - 6 phone calls later - messages via FB a trip to Nedbank Greenstone where Kate could not help me and gave me a toll number - email to customer service to lay a complaint and still no joy - Nedbank you must be seriously struggling if your only option is to hang onto people's deposits and earn the interest that is meant to be theirs - eternally grateful that you are just a drop in the ocean when it comes to banking choices and you are still def not my first choice - pathetic”
“At Nedbank Edenvale branch. Just want to do an account query.... I've been told to sit and wait. Branch is quiet, I see 5 staff at their desks, only 1 is actually attending to a customer. The rest just look like they trying to look busy. In the 15min I've been sitting here, 5 more customers have walked in and told to sit and wait. Staff still pretending to be "busy"”
“Worst service. Just to open a bank account which I ended up not opening took 2months back and forth from one person to another. I even deposited money but to return that it’s taking another time on its own.”
“International banking should not be tried with Nedbank PLEASE!!! Urge you not to try it
I lost a lot to them luckily I read the reviews and found out a company that helps trace lost funds RESORUS.com
RESORUS.com helped me get my funds back”
