“I really would advise other clients not to open an insurance with you guys, I made a claim on Monday nothing has been processed, it’s Wednesday and Friday iam burying father, no payment or communication has been made, maybe taking the coffin to the branch will definitely help.”
“A constant fight to release money. Call after call month after month. Worst service ever and nothing gets done I do not even want to give them a 1 star but there is no option for zero star rating.”
“Made me lose the will to live. Claimed my account was "inactive" and "dormant" despite regular transactions.
Spent months spamming me with threats to restrict my account for no reason.
After 4 months of emails with incompetent, clueless fools, I gave up.
When I had a chance, went into a branch, waited 3 hours to be seen, and asked what the problem was, they said no problem your account is active.
Within 5 hours of leaving the branch I got a text saying....wait for it .... that my account was dormant and inactive.
Jirre help asb vir Nedbank, ek kannie meer nie!”
“Request to Close Account Due to Unacceptable Treatment
Dear Nedbank Customer Service,
I am writing to express my extreme disappointment and frustration with the treatment I have received from my bankers at Nedbank. Despite being a loyal customer for over a decade, I have been subjected to unacceptable service, culminating in the suspension of my account.
On October 16th, I received an SMS stating that my accounts would be restricted. I promptly visited the Nedbank Viking branch with all required documents, and staff confirmed everything was in order. However, on October 25th, I discovered my personal account was blocked, leaving me shocked and inconvenienced.
This is not the first instance of poor service, but it is the final straw. I will no longer tolerate being treated like a secondary citizen by an institution I have entrusted with my finances.
I demand that you take immediate action to:
1. Close my account effective immediately.
2. Provide a full refund of any fees incurred during this period.
3. Ensure a seamless transfer of my funds to a new bank of my choice.
I expect a prompt response regarding the actions taken to address my concerns.
Account Details:
- Account Name: Kudzai Charles Mandaza
- Account Number: 6
- Bank Number: FNB
- Branch: 250655
Contact Information:
- Phone: **********
- Email: ***********
I will be monitoring this situation closely and expect resolution within the next 48 hours.
Sincerely,
Kudzai Charles Mandaza”
“They used to be one of the best (and most expensive I might add) banks in South Africa. But like everything in South Africa, they have deteriorated to inefficient and zero customer service. Waiting for more than a year to get a replacement card, waiting for a year for them to finalise a power of attorney. Struggling for more than two weeks to open a normal savings account. There should be a zero start option.”
“Is the phone number of Nedbank Real? I tried to call Nedbank today but the number kept on saying “ can not reach or number do not exist”. In the end I made an international call to another number from the Nedbank website, then I spent hours talking to different people and received no help. This is terrible.”
“Bad service from call centre never come back liars. BALFOUR PARK MALL CLOSED AND NEVER NOTIFY CUSTOMERS THEY WERE CLOSING DOWN THEY EXPECT TO KILLARNEY MALL OF THE MANAGER WHO BASED THERE NORWOOD MALL EVEN WORSE IF YOU REQURES DEBIT CARDS THEY DO NOT HAVE IN THE BRANCH.MANAGER NEVER CALLS BACK HAD TO GO GREENSTONE TO GET THE DEBIT CARD THEY WERE SHOCKED THE MANAGER OF NORWOOD SAID GO TO ROSEBANK OR GREENSTONE IS THIS HOW MISTREAT YOUR PENSIONERS STILL NO RESPECT DIGUSTING I GIVE BALFOUR PARK MALL,NORWOOD RATINGS AS -10”
“Nedank Private banking department is excellent. My private banker is Hlobi Masango is very good at her work, she is very imformative and smart. I rate her 10/10 because of her excellent work”
“What a useless so called bank, it took them ages to give me my cards after opening an account, no notifications, nothing, when it was finally available it was in a wrong branch, when I went to fetch it it was no.longer there it was sent where I requested it to be sent to. Of you visit their branches, you wait for hours by the door unattended, then an unprofessional rude person finally shows up with no help, i regret ever opening an account with these ones. There is fraud taking place in my account, they simple can't help.”
“We had an 11h00 appointment to get forex. At 11h15 ignored until 11h30. Told us the appointment was mixed up. We had to ask no one kept us updated. Staff very in professional. Was told the person we have an appointment with is in lunch. Having personal conversations in front of customers. Seems like sitting in a spaza shop. Now 11h40 still not assisted 🙈”
“Nonesense, the people don't know how to help me. I called in to change my debit order date, I was sent from pillar to post transferring my call literally more than ten times to the "rightful person".. it's like if someone doesn't know how to assist me, they will just transfer me to restart the call.”
“Terribly slow an no sense of urgency from the Nedbank tongaat branch. We have people typing with one finger here. The design of this place sucks it looks cheap an stupid in my eyes the designer clearly got paid for nothing. Everything is skew an stupid to the eyes. Plants coming out of cubicles. Employ people that can get the job done here not someone that is hard at understanding”
“Nedbank campus Square in Johannesburg offering unprofessional service. People queue with only one teller and one consultant. Their service is disgusting.”
“I transfer money from my UK account to my Nedbank account clearly it comes in dollars and I have an banking app which allows you to process so that it can reflected on my Nedbank account ,oh well it says 3days money will be in that was on the 6th of August and lemme tell you Nedbank doesn't have bankers all those people are just people who works at the bank,their stuff don't know anything of it's about dollars they say oh that's for global payments and anything else is not their responsibility till yesterday I been running around they say go to Kempton park and next call global global we can't realese the money they say call accounts 🥺hey I opened another account because they say the account is flagged 13 sum thing well we get the people who flagged the account can you open it so we can give you ur R900 well account is not closed tell global to realese the 💰 we called global Tankiso or Tebatso says no he can't like do you get the frustration I decided to just call UK people to cancel the payment I made it's still a along way for South African banks need to offer training is needed just few dollars can make someone to spend R1,500 of petrol going around Your people are not ready to deal with dollars leave international banking on fnb and standard bank. Young people are interested in working outside the country but the question is out Banks are they ready? Digitally and manually I don't see myself or my kids using this bank and the only patient person who have seen all this RoRo from Pretoria you deserve to be a manager she called everyone who we were told to call but no luck You are very good at ur Job.”
“Thank you for your concern. My experience with Nedbank was frustrating due to a significant lack of transparency and poor communication regarding an insurance claim. Despite making multiple requests for crucial information related to the assessment and rejection of my claim, I did not receive a timely response. This delay not only caused unnecessary stress but also raised concerns about the ethical standards and customer service practices at Nedbank. I expect more from a reputable institution and hope they take steps to improve their service and communication.”
“I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August.
4th August accident
- The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely.
Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th.
The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed.
I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th I am told the 30th.
In summary, no feedback on any investigation report or status of the claim”
“I've had endless problems with Nedbank. My brother and I went in to a branch with our IDS to register power of attorney but during the Covid period he tried to use it to change my telephone number, they had lost the records. After my mum passed away her account was frozen, but they also froze my account. When I phoned to ask why, they said the account holder is deceased. Now their app has glitches all the time and their services are very, very expensive.”
