Nedbank Reviews

Name: Nedbank
Rating: 1.12

1.1 Rating 102 Reviews

2 %

of reviewers recommend Nedbank

Company Reviews

Questions

Metrics

1.1

Based on 102 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Nedbank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At Nedbank Edenvale branch. Just want to do an account query.... I've been told to sit and wait. Branch is quiet, I see 5 staff at their desks, only 1 is actually attending to a customer. The rest just look like they trying to look busy. In the 15min I've been sitting here, 5 more customers have walked in and told to sit and wait. Staff still pretending to be "busy"”

Helpful Report

Posted 8 months ago

“Worst service. Just to open a bank account which I ended up not opening took 2months back and forth from one person to another. I even deposited money but to return that it’s taking another time on its own.”

Helpful Report

Posted 8 months ago

“International banking should not be tried with Nedbank PLEASE!!! Urge you not to try it I lost a lot to them luckily I read the reviews and found out a company that helps trace lost funds RESORUS.com RESORUS.com helped me get my funds back”

Helpful Report

Posted 8 months ago

“Good at Dilly dallying, sending 1 from pillar to post”

Helpful Report

Posted 8 months ago

“I really would advise other clients not to open an insurance with you guys, I made a claim on Monday nothing has been processed, it’s Wednesday and Friday iam burying father, no payment or communication has been made, maybe taking the coffin to the branch will definitely help.”

Helpful Report

Posted 8 months ago

“A constant fight to release money. Call after call month after month. Worst service ever and nothing gets done I do not even want to give them a 1 star but there is no option for zero star rating.”

Helpful Report

Posted 9 months ago

“Made me lose the will to live. Claimed my account was "inactive" and "dormant" despite regular transactions. Spent months spamming me with threats to restrict my account for no reason. After 4 months of emails with incompetent, clueless fools, I gave up. When I had a chance, went into a branch, waited 3 hours to be seen, and asked what the problem was, they said no problem your account is active. Within 5 hours of leaving the branch I got a text saying....wait for it .... that my account was dormant and inactive. Jirre help asb vir Nedbank, ek kannie meer nie!”

Helpful Report

Posted 9 months ago

“Request to Close Account Due to Unacceptable Treatment Dear Nedbank Customer Service, I am writing to express my extreme disappointment and frustration with the treatment I have received from my bankers at Nedbank. Despite being a loyal customer for over a decade, I have been subjected to unacceptable service, culminating in the suspension of my account. On October 16th, I received an SMS stating that my accounts would be restricted. I promptly visited the Nedbank Viking branch with all required documents, and staff confirmed everything was in order. However, on October 25th, I discovered my personal account was blocked, leaving me shocked and inconvenienced. This is not the first instance of poor service, but it is the final straw. I will no longer tolerate being treated like a secondary citizen by an institution I have entrusted with my finances. I demand that you take immediate action to: 1. Close my account effective immediately. 2. Provide a full refund of any fees incurred during this period. 3. Ensure a seamless transfer of my funds to a new bank of my choice. I expect a prompt response regarding the actions taken to address my concerns. Account Details: - Account Name: Kudzai Charles Mandaza - Account Number: 6 - Bank Number: FNB - Branch: 250655 Contact Information: - Phone: ********** - Email: *********** I will be monitoring this situation closely and expect resolution within the next 48 hours. Sincerely, Kudzai Charles Mandaza”

Helpful Report

Posted 9 months ago

“They used to be one of the best (and most expensive I might add) banks in South Africa. But like everything in South Africa, they have deteriorated to inefficient and zero customer service. Waiting for more than a year to get a replacement card, waiting for a year for them to finalise a power of attorney. Struggling for more than two weeks to open a normal savings account. There should be a zero start option.”

Helpful Report

Posted 9 months ago

“Is the phone number of Nedbank Real? I tried to call Nedbank today but the number kept on saying “ can not reach or number do not exist”. In the end I made an international call to another number from the Nedbank website, then I spent hours talking to different people and received no help. This is terrible.”

Helpful Report

Posted 9 months ago

“Bad service from call centre never come back liars. BALFOUR PARK MALL CLOSED AND NEVER NOTIFY CUSTOMERS THEY WERE CLOSING DOWN THEY EXPECT TO KILLARNEY MALL OF THE MANAGER WHO BASED THERE NORWOOD MALL EVEN WORSE IF YOU REQURES DEBIT CARDS THEY DO NOT HAVE IN THE BRANCH.MANAGER NEVER CALLS BACK HAD TO GO GREENSTONE TO GET THE DEBIT CARD THEY WERE SHOCKED THE MANAGER OF NORWOOD SAID GO TO ROSEBANK OR GREENSTONE IS THIS HOW MISTREAT YOUR PENSIONERS STILL NO RESPECT DIGUSTING I GIVE BALFOUR PARK MALL,NORWOOD RATINGS AS -10”

Helpful Report

Posted 9 months ago

“Nedank Private banking department is excellent. My private banker is Hlobi Masango is very good at her work, she is very imformative and smart. I rate her 10/10 because of her excellent work”

Helpful Report

Posted 9 months ago

“What a useless so called bank, it took them ages to give me my cards after opening an account, no notifications, nothing, when it was finally available it was in a wrong branch, when I went to fetch it it was no.longer there it was sent where I requested it to be sent to. Of you visit their branches, you wait for hours by the door unattended, then an unprofessional rude person finally shows up with no help, i regret ever opening an account with these ones. There is fraud taking place in my account, they simple can't help.”

Helpful Report

Posted 10 months ago

“We had an 11h00 appointment to get forex. At 11h15 ignored until 11h30. Told us the appointment was mixed up. We had to ask no one kept us updated. Staff very in professional. Was told the person we have an appointment with is in lunch. Having personal conversations in front of customers. Seems like sitting in a spaza shop. Now 11h40 still not assisted 🙈”

Helpful Report

Posted 10 months ago

“Nonesense, the people don't know how to help me. I called in to change my debit order date, I was sent from pillar to post transferring my call literally more than ten times to the "rightful person".. it's like if someone doesn't know how to assist me, they will just transfer me to restart the call.”

Helpful Report

Posted 10 months ago

“Terribly slow an no sense of urgency from the Nedbank tongaat branch. We have people typing with one finger here. The design of this place sucks it looks cheap an stupid in my eyes the designer clearly got paid for nothing. Everything is skew an stupid to the eyes. Plants coming out of cubicles. Employ people that can get the job done here not someone that is hard at understanding”

Helpful Report

Posted 10 months ago

“Nedbank campus Square in Johannesburg offering unprofessional service. People queue with only one teller and one consultant. Their service is disgusting.”

Helpful Report

Posted 10 months ago

“I transfer money from my UK account to my Nedbank account clearly it comes in dollars and I have an banking app which allows you to process so that it can reflected on my Nedbank account ,oh well it says 3days money will be in that was on the 6th of August and lemme tell you Nedbank doesn't have bankers all those people are just people who works at the bank,their stuff don't know anything of it's about dollars they say oh that's for global payments and anything else is not their responsibility till yesterday I been running around they say go to Kempton park and next call global global we can't realese the money they say call accounts 🥺hey I opened another account because they say the account is flagged 13 sum thing well we get the people who flagged the account can you open it so we can give you ur R900 well account is not closed tell global to realese the 💰 we called global Tankiso or Tebatso says no he can't like do you get the frustration I decided to just call UK people to cancel the payment I made it's still a along way for South African banks need to offer training is needed just few dollars can make someone to spend R1,500 of petrol going around Your people are not ready to deal with dollars leave international banking on fnb and standard bank. Young people are interested in working outside the country but the question is out Banks are they ready? Digitally and manually I don't see myself or my kids using this bank and the only patient person who have seen all this RoRo from Pretoria you deserve to be a manager she called everyone who we were told to call but no luck You are very good at ur Job.”

Nedbank 1 star review on 3rd September 2024

Helpful Report

Posted 10 months ago

“Please don’t do international banking and train 2 idiots to manage it”

Helpful Report

Posted 11 months ago

“Thank you for your concern. My experience with Nedbank was frustrating due to a significant lack of transparency and poor communication regarding an insurance claim. Despite making multiple requests for crucial information related to the assessment and rejection of my claim, I did not receive a timely response. This delay not only caused unnecessary stress but also raised concerns about the ethical standards and customer service practices at Nedbank. I expect more from a reputable institution and hope they take steps to improve their service and communication.”

Helpful Report

Posted 11 months ago

Nedbank is rated 1.1 based on 102 reviews