“Only have trouble with this bank!
First off make a complaint to the fraud department that we have paid money for products never recieved and asked for advice and to open a case, we got an affidavit and submitted to strengthen the case, what does Nedbank do? Freeze our account now our money is not available to us and we have a baby to take care of and a house to run. Numerous hours and phone calls later and they cannot give a answer as to why and only keep saying the case can take 4-6 weeks, but they will escalate it as urgent and contact ASAP, well it has been 3 weeks now and everytime it is just the same story. Horrible experience and terrible client services, do not trust them to keep you safe as a client, they do not care”
“Phumelelo picked up my call, asked questions then said hold on and put me back in the queue for the next consultant. Why employ people who are incapable of assisting with queries?”
“Good wood nedbank .. I have never seen people with a slow pace like this in my life.. waited for more than hour to get help .. amd another 15 minutes or above while attending to me.. nothing much I only went there to collect my card that has been already opened .. but still I had to wait..for so long.. I honestly wanted to recieve my salary with their account but never.. imagine I have a serious problem .. n they keep me waiting my money being showed by scammers in the bank .. or anything serious.. never.. this lady that was helping me kept on going up amd down asking wat to do as if it her first day at work ..never”
“If rating them a 0 was an option I would click on 0.
No respect for customers. NO customer service. Sh*t happens to everybody, even in the best companies. But how you deal with a customer after making a mistake is important. The agents I have worked with the last two weeks just don't have a clue.”
“In March, I alled into Nedbank to unlink GB from my account. The agent told me it would take 48hrs to unlink. It's April now and the GB is still active and another R30 was deducted for the month of April when I specifically asked the agent to unlink my account!!!!!. I called in wanting to close my account and now I cannot because the account has a -R30 that honestly is not my problem. I should actually be reimbursed for that!!!! Now, because the last agent I spoke to said there is a TICKET LOGGED FOR MY GB ENQUIRY. A TICKET WITH NO DETAILS. WHAT THE ACTUAL ****** is this bank's problem!!!?????”
“Its a company that cares about making extra money not the client if its their money its not worth taking your money to this company. You bank with Nedbank you suffer as client they don't even care .Appalling”
“So someone sent me a "cash send" for a cash withdrawal. I have done this many many times. I went to the Nedbank ATM at Newmarket Mall Alberton. After putting in the 10 digit no and pin and amount it asked me to confirm details. I checked all was well pushed proceed. came up 'processing". 5 minutes later was still going round with "processing" showing. Called Mall security as it seemed machine had no money in but it still continued with processing showing. Waited another 5 minutes trying to xancel transaction. Nothing happened. Just continued showing "processing". Security man said he could not help and I did not know what to do - as ATM did not give money nor cancel transaction. now 15 minutes later. I had Uber driver charging me waiting time per minute in car park. I had pushed cancel transaction at least 25 times. I decided to leave then. As I was walking away the money dispenser opened and there was the money. ONE MINUTE MORE AND I - A PENSIONER - WOULD HAVE LOST THAT MONEY!!!! DO NOT WALK AWAY FROM AN ATM EVEN 20/25 MINUTES hLATER - YOU WILL LOSE YOUR MONEY!!!! Surely in this day and age Nedbank can do something about this. Obviously there was congestion and or overload with heir system being pay day and long weekend - but that is no consolation for people who cannot cancel a transaction and stand there bewildered. A few minutes yes but so long NO!!!! A trip that should have cost me R40 with Uber landed up costing me R140 - a fortune for an old age pensioner. Wake up Nedbank!”
“Never take any insurance with kes bank, they are bad. No customer service whatsoever. Been trying to cancel my insurance policies last 20 days and today they even debited my account after so many emails I sent them. DON'T INSURER WITH NEDBANK THEY DON'T EVEN PAY CLAILS”
“Tried to open a non resident account. Worst customer service ever. Months and months of chasing up and all emails ignored. Put in complaints which are then forwarded to the person who I complained about asking them to "please deal with this" which of course they don't because that's why I was complaining. Wish I'd read reviews before I chose Nedbank. Now I have to start the process again with another bank. At least they can't be worse than Nedbank. Absolutely appalling.”
“1. Logging in fails, fails, fails, fails.
2. Technology no access, confuses, offers zero support
4. Client care - zero; , and zero support
3. Customer service weird; nil support;
5.. every effort ending in tears with disappointment:
6. Customer’s money inaccessible after selfie fails, technical problems day after day,? Selfie offers nil access,
Every effort with every attempt. Ends in failure, lock out, tears
With my money, my business, my money, huge fees, no access. .
Tears, tears, weeping, losing all the way.
Tragic - causing anxiety and suffering loss of credibility
Contacted bank in every oossible way. Many times, day after day weeknafter week, costly calls, time wssting changing passwords time after time, begging for help; by online, by phone, by chatbot, by Enbi, by live chat, by phone 0ver and over, success, - to no avail.
Losing money every day, losing precious time, getting no help, no access. Tears, anxiety, despair !”
“I'm not happy with the Rosebank mall Nedbank branch I went to print my bank statement and I end up get charged 340 Rand's first the didn't put paper in the self service machine but there's no any alert for you to not print and then the lady send me to the ATM still it didn't print but still charge me and my card stuck there I had to water more the 30minutes then when they take it out the send me to a person to assist me she told me to print there it charge 140 which I was fine with it but she did it twice which end up charging me twice and the money app it's worse u can't review your statement so Im not happy to be charge extra money for their own mistakes I use to think Nedbank it's better but I'm starting to doubt that”
“The Nedbank Money app is so useless. My money has been disappearing but I'm unable to track down the transactions. Worst is that the credit card transactions only update overnight... Should there be any type of fraud happening in your credit card, guess what?? You'll only be aware of it the following day. I opened an overdraft and they charged me twice to close it. I am so fed up with Nedbank and out of all banks I've banked with, this is the worst decision I've ever made. Capitec is by far the best and I'll stick to it.”
“I opened an account on the 31st of October, until now I haven't received my card, when I called to check it was at a wrong branch, no one bothered to call me back, their app is 0/100, when you open an account with them you have to link your own debit orders, too inconvenient.”
“I have come to loathe banking with Nedbank. A simple bank deposit has turned into my worst nightmare. One minute on Tuesday 8 July 2023, I had R3200 solid cash then I deposited it into a Nedbank ATM. One R100 bill is returned, machine decides for some weird reason, to cancel the transaction. Up till now, I still don't have a clue wheb I'll have that money back. Of all the banks I have dealt with, Nedbank has definitely been the WORST! Stay away fron Nedbank. Save yourself the geartache of incompetence.”
