I asked Nedbank for a payment holiday, as my wife was retrenched 4 months ago. I have never missed a single payment, and needed time to catch up with other debts. I said I was at risk of losing my house and they responded that they can't help me, and if I don't pay I will be handed over to legal. The reason: "we don't offer payment holidays for that." If you can, do your best to get financed by another bank.