Avoid Neff at all costs, do not ignore this review We purchased a Neff oven through Wren kitchens, great double oven with good reviews on Which, and were initially very pleased with it. Then it went wrong, and its been a nightmare ever since, Neff customer service is awful. We reported back in September 2021 that the oven had a problem, the cooling fan was either not coming on or when it did, he would not shut off. The next issue, to me it seems the thermostat is faulty, it is either not heating up or overheating, at one point the oven completely overheated and we could smell burning, this damaged all the chrome, shelves, pull out runners and scorched the oven around the door. When reported, Neff were going to replace the oven no questions asked, until they found out it was purchased from Wren, it seems if it was purchased via AO they would replaced it, but under circumstances will they replace it if purchased elsewhere. Neff have offered to repair the oven, but I do not want to trust a brand new oven that has obviously been poorly manufactured and requested a replacement, which they will not accept. This has been going on for so long now, today is March 2022, and this has been going on since Sept/Oct 2021. The oven could be a great oven, this is the annoying fact, and would love to recommend it, but if you have a problem, good luck trying to get any joy out of Neff customer service, they are simply not interested. Only purchase Neff if you want an appliance to look at and don't want to ever use it, I would really swipe left and choose another manufacturer as I have defunct oven that cost £1600 and can't do anything with it.