Neff Reviews

Name: Neff
Rating: 1.34

1.3 Rating 144 Reviews

6 %

of reviewers recommend Neff

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1.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a review to say how disappointed we were that just over 2 years old our oven needs an engineer visit. Expected perhaps a response from NEFF to say they would honour the warranty but I got this instead….. Response from Brett · Social Media: Hello, thank you for taking the time to write your review and we're sorry to hear of the issues experienced with your oven. We would recommend an engineer visit, you can book this online at https://www.neff-home.com/uk/service/repair/book-a-repair-online or alternatively call 0344 892 8989 to book this with our customer services. The current call-out charge is £106 (£117 within the M25) plus the cost of any parts required. The price includes all VAT & labour charges.”

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Posted 1 month ago

“I can not use my Neff oven I have had it since May it is now November but cannot use it as the instructions are so complicated. I am at mt wits end it is a complete disaster”

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Posted 1 month ago

“Neff hobs are ridiculous.. trying to cook and it’s set itself on to child protection? Seriously? I’m a mum trying to cook dinner.. which isn’t happening..”

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Posted 1 month ago

“In all my 56 years of marriage this is the worst cooker I have ever had. I cannot rely on it as the actual cooking procedure is never the same. I no longer have people round for meals as I cannot guarantee the item I am cooking will turn out right. Chickens do not brown, roast potatoes / parsnips burn. It is constantly asking to be cleaned and I hardly use it now. I have just spent the morning cleaning the ovens. Useless.”

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Posted 2 months ago

“neff self cleaning oven was an absolute waste of money while using this function it caused damage to my new kitchen and the oven itself looks old and dirty I would not recomend”

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Posted 2 months ago

“Absolutely disgusting service, we decided to go with Neff when purchasing our new kitchen because of an instore promotion with Wren, we have had to jump through a ridiculous number of hoops, whilst having provided all the necessary information. Their customer service is none existent, I waited so ling before each message within their ridiculous and inefficient messenger service, this doesn't tell you when you have received a reply so the onus is on you to keep checking. This means that over 6 months later whilst still having laborious communications Neff stated the promotion has ended and we shall not be receiving our refund! I put in a complaint and they said that would take 10 days, guess what.....still no reply over three weeks on. Never will I use Neff again, even a simple request as to a template for their integrated dishwasher has not been responded to. Serious lack of customer service, ability to meet their customers needs and then refusing to honour their promotions means I urge you to stay away from this company. Only purchased their products because of the promotion and in my naïve belief they were a reputable company.”

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Posted 2 months ago

“Oven had failed after 4 years requiring 2 elements and the main control board. Total cost over £300 Contacted NEF customer service (naff more like) to offer to return the old part for failure analysis and whether they would be willing to contribute towards the cost of repairs. Came back with the stock answer “ sorry out of warranty” Obviously never heard of good will gestures and not even an acknowledgement that I would return the old parts for them to look at. After only 4 years of use this is totally unacceptable Clearly they have no regard for customer satisfaction where this will now result in abandoning the brand for another make (for life) My recommendation to others seeking a NEF/ Bosch/ Siemens ( same outfit) appliance is to go elsewhere where customers are a priority Will never go near these makes again”

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Posted 3 months ago

“2 year warranty for an oven is an absolute joke to the paying customer.”

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Posted 3 months ago

“I purchased integrated fridge freezer 3 years ago for my new kitchen. The freezer door is really awkward & hard to open & now keeps freezing up & needs defrosting every few weeks. I assumed it was self defrosting especially at that price! Engineer came out and charged over £100 & didn’t know what was causing it so that was a complete waste of money . He just took off the outer carcass door & said that may have been fitted wrongly by kitchen fitters & was letting air in. I now have no outer shell & have to wait till he returns to see if that works! No doubt he will try & sell me expensive parts that I cannot afford. I wish I had bought a freestanding fridge freezer that was self defrosting!”

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Posted 4 months ago

“The cooker was fitted along with a new kitchen eighteen months ago I would strongly advise against buying this product the main oven door is the slide under design and badly designed at that When the door is in the open position it has a vent that faces upwards and no matter how careful you are it lets ingress to enter between the glass door panels because it looks unsightly you need to continuously clean the door to do this the door as to be removed and disassembled it’s a fiddle of a job that takes an hour and needs to be done regularly during my last removal and clean I broke one inner glass panel The cost from Neff £207 So it’s good wheez on their part you pay for their very bad design I spoke to customer service and explained my dissatisfaction but their response was Live with it I would never buy another Neff product ever”

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Posted 4 months ago

“Our built in microwave (C17UR02NOB) broke again. Error code E1007 again. Purchased march 2021. Magnatron replaced September 2022 under warranty. Here we are July 2024 with a useless piece of junk. These magnatrons don't last long so expect a breakdown every 12-18 months. I have never had a microwave break down on us before, in fact of the 3 previous ones, 1 was sold, The second is in my workshop (to re heat my coffee) And the third one I have brought back in to replace this useless naff. Sorry, neff. Even better naff neff. Probably looking at around £200 to have it repaired. Don't expect appliances of this price to have such a short life. Looking at other reviews I see I am not alone with the magnatron problem on a naff neff. I had never even heard of a magnatron problem untill I bought this. You would think that with this amount of magnatron problems they would have sorted the problem. But as neff like to point out, they are a innovative company. They certainly are, the innovation is in the way they make more money on what was a very expensive appliance in the first place. If you buy one of these, expect high maintenance costs. Have also seen reports about the electrical efficiency of this item & it doesn't make good reading .”

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Posted 4 months ago

“From day one of purchasing oven B47CR32N0B/93 four years ago it frequently warns it needs cleaning despite the fact the oven is spotlessly clean. According to a NEFF engineer this is because the oven registers too many cooked roast meals. ABSOLUTE RUBBISH!! We are a two person family with below average oven usage (we have two Neff ovens - the other is a steam oven, which has not required a deep clean since it was purchased at the same time). At the time of purchasing the ovens we also purchased three other Neff appliances, and all appliances were manufactured in 3 different countries! I recently contacted customer services to explain the oven saga but the operator was only interested in selling a costly visit by an engineer, who would undoubtedly repeat what the other engineers have said!! ABSOLUTELY NO HELP WHATSOEVER! It is my view that the oven in question is faulty. Very wary of purchasing Neff in the future!”

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Posted 5 months ago

“We bought an expensive inbuilt microwave that Jeff repaired within warranty and then it keeps breaking every 3-4 months. Need should recall the product and actually it would be good to provide some customer service rather than saying it has passed warranty. We know that it has but my question is that it needed repairs within warranty sh should ideally be replaced when same part keeps malfunctioning.”

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Posted 5 months ago

“After two years my Neff Microwave door yet again is causing problems. Now the product is out of warranty Neff don't want anything to do with it, unless you pay them. On the first visit last year (2023) the door dropped, the engineer under warranty added nuts to the self-tightening bolts/screws to stop them from loosening ....clearly wasn’t designed or manufactured this way.. He removed the whole unit, removed the cover and reinstalled the built in Microwave. Nothing mentioned about brackets, or out of tolerance etc. There was no leak test either! The glass panel recently cracked so had to purchase a new door, this new door doesn't align correctly so I contacted customer services who rejected the issue, claiming that no leak test has been undertaken and due to H & Safety they can't do anything. I’ve requested evidence of the previous test which i know the engineer never undertook and they can't provide confirmation, well isn't that a surprise. Finally, they agreed as a gesture of good will to send an engineer.....I recognised the engineer from previous visit but he denied knowing me....he then placed his I pad on my worktop and referred to notes from the previous visit....slightly odd if he has no recollection of a previous visit. This time he was totally dismissive of the issue and was blaming the kitchen installation, didn't mention that last time around! He was rude, obnoxious, and talking down on me and continued to argue and blame the kitchen installation all the kitchen units are flush and all doors align perfectly. The oven door, unfortunately has two issues the bottom left hand corner is not sitting flush, and the two brushed steel strips don't align perfect horizontally with the integrated oven below which looks unsightly particularly when you have paid thousands for what is supposed to be good brand. The engineer had a bad attitude didn't want to help, when I asked him to show me the brackets he believes are missing from the installation he refused and said refer to your installation manual, when i provided him with a copy, he refused to refer to the relevant page. He forgot that he reinstalled the microwave on his last visit! This kitchen inbuilt unit cannot be adjusted, the microwave slots into the recess opening. There is a L shaped side plate on the left hand side of the microwave which sits flush against the kitchen cupboard and is screwed directly on the microwave with pre-defined screw holes so you cannot adjust the microwave at all. The engineer walked out ignoring me when standing beside his car door taking photo of his reg…he drove off”

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Posted 7 months ago

“I have just purchased a Neff double oven. I purchased a Neff product believing it to be one of the best manufacturers. So far and it is only a few days old, all seems to be well but my Wife and I immediately noticed that the volume of the alarm was almost inaudible. Five bleeps can just be heard if you are standing not more than two feet from the cooker. I contacted Neff Customer Service in the hope that it would be possible to increase the volume. I was told that certain, probably even more expensive models, have a function which controls volume - mine doesn't. I asked whether the alarm function could be replaced but I was told No as it was not a fault. I said what was the point of having an alarm which couldn't be heard and the representative agreed but couldn't do anything about it as was not a fault and an engineer could not replace the alarm function. I really now wish I had bought from another manufacturer. If a simple issue such as this cannot be resolved I fear the worst should a major problem arise.”

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Posted 7 months ago

“I bought a new matching NEFF integrated oven and microwave. I’d had NEFF appliances before and found them to be of high quality and style. Now I realise they have become another brand of style over substance. I’m writing this review to save your dissatisfaction. After just 20 months the microwave magnetron failed. I paid over £100 for an engineer to call. They replaced the part and because it failed so quickly NEFF bore the cost of the part. Fair enough I thought. Then just over 8 weeks ago after a further 18 months the magnetron failed again. I paid over £100 for an engineer to call and diagnose the problem. I then had to wait 8 weeks for the part to become available. Today they replaced the part and I paid over £100 for it which was apparently a 20% discount because of the delay. So on top of the initial purchase I am paying £11 a month on repairs, so far! I didn’t sign up for that! Get a different brand. There are plenty out there to choose from. Date of experience: April 22, 2024”

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Posted 7 months ago

“The oven door doesn't close properly and only for that reason, the oven doesn't work. We had a NEFF engineer come out to fix it, but because it's an old model, he said he didn't have the parts to fix it. This is ridiculous - to throw away a perfectly working oven just because the hinge on the door can't be fixed.”

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Posted 7 months ago

“Less than 3 years old and the oven door is faulty AGAIN. I really thought I was buying quality. It was repaired during the first year and now it’s out of warranty. I haven’t used my oven since Feb. For fear of it shattering. In 41 years of marriage until 3 years ago I’ve only had 2 ovens. I am beyond disappointed. I will not pay £1 for technical support having paid out on such “good” brand. Surely this is a design fault.”

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Posted 8 months ago

“We've had a microwave and cooker hood fail under warranty and now, out of warranty. Both are just over 3 years old. The quality of these items is shockingly bad - and they are basically Siemens in disguise. AVOID like the plague. You'd expect a constantly faulty £799 microwave to be a bit better than this.”

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Posted 8 months ago

“Purchased all Neff appliances for new build house, including the Hide & Slide oven, B47CR32NOB/C1. However, after only 3 months & keeping the oven spotless, the oven door has two long streaks inside the glass door which look unsightly. Checking the manual means you need to remove the door, then the glass door panels, all whilst adhering to the constant, 'Warning- Risk of injury'. I contacted customer services who told me that I would need to pay for an engineer call out, even though the oven is only 3 months old, as this wasn't a fault. I beg to differ. If the oven door is so poorly designed that it will need dismantling every 3 months to clean the glass, it is simply not well designed. What a shame & not good experience with customer services.”

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Posted 8 months ago

Neff is rated 1.3 based on 144 reviews