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Neff Reviews

1.4 Rating 130 Reviews

6 %

of reviewers recommend Neff

Company Reviews

1.4

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Neff 1 star review on 15th January 2023

Neff 1 star review on 13th January 2023

Richard Hammond

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely shocked by all these bad reviews. Currently waiting for stock to become available for the Neff U2ACM7HN0B. Having read most of these reviews I will now be looking elsewhere. Neff, listen and respond to these reviews as a matter of urgency. Lucky escape for me!”

Posted 5 years ago

“Our slide and hide door came of the railings on one side. The sensors are gone on our cooktop so it has a mind of it's own. It takes a week for the service people to come out to confirm what is wrong and try and fix it. It has now been a month. Grrrr! So many calls. Management hide from calls so the poor customer service person cops the abuse. They couldn't organise a root in a brothel with a fist full of fifties.”

Posted 5 years ago

“Bought a Neff double oven from John Lewis and it doesn't work. Only the top oven works and the bottom oven doesn't get to it's set temperature even after 30 mins. This oven was more then £700, what a joke, thought I was buying a good brand. Waiting for engineer to come out but it's going back no way will I accept a repair on a brand new oven.”

Posted 5 years ago

“First they lost the order. Then they found the other 3 weeks later. Their representatives including managers would say they are going to call back. They did not. They still wanted the full price for the jacket eventhough it is taking 3 months for them to get delivered after promising a Christmas Delivery Date. Shop else where.”

Posted 5 years ago

“Ordered my brand new Neff cooker. I found the the temperature dial was not working. An engineer visited and he decided that my brand new Neff cooker had a faulty board and would need replacing. Ordering and replaciment would take two weeks. The Engineer advised that I should ask for a new replacement cooker. A new cooker could not be delivered until the New Year which means I won't be able to cook my families Christmas dinner. Thanks Neff or should that be NAFF?”

Posted 5 years ago

“My Neff washing machine was making funny noises. I called a Neff engineer to visit he came and charged £100 for the visit?! Said drum bearing or motor bearing are the problem (brought no parts). I called them and arranged for drum bearing to be changed. A week later another guy came in with no part again and said he will not repair the bearing unless we change the motor which will cust us another£250. There seems to be that their policy is only get the £100 visiting money which is a rip-off. I do not recommend this company to anyone. They both tell that we are better off buying another brand which is cheaper which is strange and they even don’t have a technical department to deal with customers.”

Posted 5 years ago

“Great cooker but the oven light breaks at regular intervals, since purchase in 2015 it has failed three times and what makes it worse is that you can not get them out to replace even with the special tool supplied by Neff , twice an engineer came out under warranty to replace but now on the third occasion we have been charged £130 as its no longer under warranty. I contacted Neff and they raised a case then proceeded to do absolutely nothing, it seems you have to factor this cost in as a regular payment to keep the unit working as Neff are not interested.”

Posted 5 years ago

“i have the same problem with the streaks on the glass doors , used the cleaning programme and the oven was still full of marks , not impressed as less than 2 years old”

Posted 5 years ago

“We like the ovens but we have the slid and hide door which needs the inside of the glass cleaning. We do not have a manual which shows now to do this. Only the standard door removal. We asked them for advice on the net and got no help at all. Not even an offer to send us the manual. I just want to be able to clean my appliance properly and we are now regretting having the hide and slide.”

Posted 5 years ago

“I have a double oven with hide and side door and I always clean them after use. I noticed a water mark going right down the middle of the glass from top to bottom. I contacted an oven cleaning person who refused to touch the Neff door because the removal of the door was too difficult so I had to get a Neff engineer out which cost £99 just to remove a water mark. I am always very careful cleaning the door but obviously this must be a bad design and in future I will have to be extremely careful so as to not use excess water that can drip down through a vent at the top of the door. Be careful when cleaning your oven doors!”

Posted 5 years ago

“Terrible service. We had a faulty oven installed. Booked appointments and they keep failing to turn up. Oven has been out of action for months. When you speak to them they are not apologetic. Still not fixed.”

Posted 5 years ago

“Three new NEFF appliances ... in 18 months all have faults ... customer service is the worst ever ... do not buy NEFF ... sadly the customer service is not matched by the brand name”

Posted 5 years ago

“Purchased Neff B57CS24NOB electric oven with hide and slide door as part of a very expensive new kitchen.The glass in the oven door has full length streaks running down inside it.To get rid of them there are two and a half pages of instructions and three panes of glass to remove to clean it off.Thinking the door was faulty I wrote to Neff who ignored my letter.I then telephoned to be told I have to clean it.What is the point of having the self cleaning oven if the glass is all this hassle.Worried I will not get it back together again.”

Posted 5 years ago

“I’m really frustrated my microwave has gone wrong twice, this time we waited 10 days for engineers to arrive and now it’s “sort of fixed” but they will be coming back again in another 13 days!! How is that good customer service!!!!”

Posted 5 years ago

“Bought my Neff slide door oven 3 months ago, with a £50 cash back deal from John Lewis. Neff took a lot of convincing that I had purchased in date for the offer. Still no sign of the cheque though, eight weeks from the date they said it would be with me in six! No reply either to two email queries.”

Posted 5 years ago

“We bought a NEFF double oven, warming drawer, extractor hood and built in microwave in a 'package' deal (>£2.5k) in January 2016 taking delivery in February in readiness for our new kitchen which was scheduled to be fitted in March. However, the kitchen fitter hurt his back so the kitchen was not fitted until June. (invoices confirm this). The microwave H12WE60N0G had a clunky door but as we don't use it every day we sort of lived with it as it worked ok. Early this month the door stopped working so we phoned the NEFF UK helpline only to be told the 2 year warranty only ran from date of purchase. I made our case that the microwave was not taken out of its box until June and this could be substantiated by the fitter verbally and by the date of his invoice. NEFF UK wanted to charge a £90 call-out to fit a wonky door and wouldn't budge. I will say that the girl was polite but firm and we are happy with all the other NEFF appliances to date. I'll now have a go at taking out the faulty microwave myself and if I can't fix it I'll drop it into a local workshop which will be much cheaper. Based on this experience, my trust in NEFF has evaporated.”

Posted 5 years ago

“Purchased a new slide and hide oven only to find out it doesn't work. Neff response has been absolutely diabolical so now i'm still waiting to find out what they intend to do. You can rest assure I will NEVER buy Neff again!!!!!!”

Posted 5 years ago

“Will never buy a Neff product again. Wife asked for advice, given bad advice. Appliance now appears very dirty, ashamed to have visitors to see this. Neff claims telephone recording did not work on that DAY, so no way to check. Therefor wife must be a liar, nice feeling to be their customer. Disgusted, they should be ashamed”

Posted 6 years ago

“I've bought a double oven and induction hob. I registered the hob, including all three codes they insisted on from the paperwork. One of the cooker lights isn't working, but in order to even request a spare part I have to register the cooker too, and I only have one of the registration numbers they need, on the cooker door. I reckon the rest are somewhere on the casing, and the cooker is now installed so I can't get at that. When I go on the website they haven't saved my registration of the hob!! ALL I WANT IS A BULB FOR MY LIGHT! Oh - and when you phone the helpdesk they have suspended that service.”

Posted 6 years ago

“Engineer didn't show up, call center staff don't care and had to wait another 2 weeks for an appointment. Extremely poor service from a brand such as Neff.”

Posted 6 years ago

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Neff is rated 1.4 based on 130 reviews