Neff Reviews

Name: Neff
Rating: 1.32

1.3 Rating 155 Reviews

5 %

of reviewers recommend Neff

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1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have two steam ovens with two plate warming draws one of the warming draws has been replaced but has now broken down again . Been waiting since March for parts , phoned Today parts still not available! Told them it’s not good enough . Managed to complain to a team leader her English at times was unintelligible When I pointed this out she said in her opinion I was racist . Never been so insulted one of my daughter-in-law’s is Asian !”

Helpful Report

Posted 3 years ago

“Really shocked by the poor after sales service. Bought a downdraught extractor and wanted to speak to technical whilst fitting it to check on a couple of things. The answer I got was no you can't speak to technical support read the book. I obviously had do e that but the instructions were anything but clear. All other companies I work with would help. Avoid at all costs I believed neff were on a par with bosch. Far from it bosch can not be more helpful neff don't give a monkeys once they have your money”

Helpful Report

Posted 3 years ago

“Avoid Neff at all costs, do not ignore this review We purchased a Neff oven through Wren kitchens, great double oven with good reviews on Which, and were initially very pleased with it. Then it went wrong, and its been a nightmare ever since, Neff customer service is awful. We reported back in September 2021 that the oven had a problem, the cooling fan was either not coming on or when it did, he would not shut off. The next issue, to me it seems the thermostat is faulty, it is either not heating up or overheating, at one point the oven completely overheated and we could smell burning, this damaged all the chrome, shelves, pull out runners and scorched the oven around the door. When reported, Neff were going to replace the oven no questions asked, until they found out it was purchased from Wren, it seems if it was purchased via AO they would replaced it, but under circumstances will they replace it if purchased elsewhere. Neff have offered to repair the oven, but I do not want to trust a brand new oven that has obviously been poorly manufactured and requested a replacement, which they will not accept. This has been going on for so long now, today is March 2022, and this has been going on since Sept/Oct 2021. The oven could be a great oven, this is the annoying fact, and would love to recommend it, but if you have a problem, good luck trying to get any joy out of Neff customer service, they are simply not interested. Only purchase Neff if you want an appliance to look at and don't want to ever use it, I would really swipe left and choose another manufacturer as I have defunct oven that cost £1600 and can't do anything with it.”

Helpful Report

Posted 3 years ago

“Very poor after service after NEFF spares sent wrong spare part even after sending them a photo of the part I wanted. Took ages for them to send me a returns label. They insisted on posting it( why not email it for printing) Then they said Ihad to wait 28 days for my money back”

Helpful Report

Posted 3 years ago

“I wish I had read reviews before getting 2 of the hide and slide ovens for my new kitchen. They were the only neff ones that Wren had. After 2 months use the doors have marks inside them - this is definitely a design flaw!! The chap on the phone was rude and obnoxious as if it’s an everyday task to remove the door and then dismantle the glass panes. Disappointed with my ovens and sad that I now have these for the next 10 years as they were expensive. I have always been an advocate of Neff - all my appliances have been Neff for last 25 years - Neff you could do better!!!”

Helpful Report

Posted 3 years ago

“We purchased a Neff built-in steam oven model B48FT64.0, built-in microwave/oven model C17MR02.OB and a Hob model T59.S5 just under 5 years ago for our holiday home in Europe. Due to COVID we have not been able to return for about 2 ½ years, so the ovens have had about 30 hours use over the 5 years. When we finally made it to our home we found that these appliances were either faulty or didn’t work. The 2 ovens don’t work and the Hob’s features don’t work. We also purchased a Neff dishwasher and refrigerator at the same time and they were fine. The main switchboard to the house was off so we can’t blame the faults on any power outage/surge issue and the other appliances were fine. When we contacted Neff, their response was quick and polite, but we were bitterly disappointed to find that they do not stand by their products and were advised that we will have to bear the cost of repairs even though the products have hardly been used. We were told they have stopped working due to lack of use! I’m surprised that such high-end costly products have failed to operate with such little use (or lack thereof) and that Neff to do not stand by their products or brand. We thought we were purchasing quality premium products and a trusted reputable brand, especially given the pricing. We have been very let down on all fronts. As a result I strongly do not recommend Neff.”

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Posted 3 years ago

“Avoid Slide and Hide oven at all costs! Drips from cooking between glass panels on door - never happened with any other oven I have ever worked with. Oven door very difficult to remove for cleaning and impossible to reassemble, had to call service engineers each time it happened. Oven cleaning function totally useless. This oven is a complete waste of money - cooking is fine, care is a huge challenge. Not worth the money.”

Helpful Report

Posted 3 years ago

“Same problem as everyone else with a slide and hide door. Totall bitc*h to clean between the glass. Need to dissemble and reassemble a very challenging task. Engineer on call to put right. I would avoid this oven at all costs”

Helpful Report

Posted 3 years ago

“I had an integrated washer dryer from Neff. I was initially pleased with the washer although the condenser dryer cycle was long and items weren’t super dry. However the machine motor blew within 2.5 years, just out of warranty, how convenient, and the pump was very noisy too! Suffice to say after being quote £325 + labour to fix it in several weeks waiting time, I decided to buy a simple washing machine as replacement! Won’t bother forking out for a Neff again, ever……”

Helpful Report

Posted 3 years ago

“We bought neff hide and slide 3 years ago. Once of the runners from the hide and slide mechanism had broken. We were quoted three different prices for the part. Poor Neff customer services. We also have a top oven with microwave/grill/ etc. The door no longer closes when grilling. Would I buy Neff again. Not on your Neff Ellie!”

Helpful Report

Posted 4 years ago

“We had Neff hide and slide oven , integrated fridge, induction hob plus integrated microwave/ combined oven installed over 5 years ago. We've had no problems whatsoever until the other day when the side runner of the hide and slide door cracked which made it difficult to open and close the door. Went online to neffs spares page where its possible to buy every conceivable part for their products at realistic prices plus theres a complete visual brakedown for repairing their products. Ordered the part and received it within 2 days. Easily changed the runner and the door is like new. Cant understand some of the posts regarding taking the door off and cleaning the glass on the oven . Its a dawdle of a job. Plenty of you tube videos available”

Helpful Report

Posted 4 years ago

“5 Neff appliances with new kitchen in 2018. Two now faulty, 2021. Cooker faulty just at end of guarantee and dishwasher now. All only 3 years old. I expect white goods to last a darn site longer than 3 years. Not good enough. I won't be purchasing Neff again. Cooker - intermittently won't turn off so I have to switch off at mains. Dishwasher E19 fault waiting engineer to confirm what fault is and repair.”

Helpful Report

Posted 4 years ago

“I Purchased seven Neff units with our new kitchen, altogether we have had 9 call outs in the first two years and still have one oven and one microwave that we have to keep switched off, the oven has been switched off for six months and they cant fix it. They agreed to replace the oven but out its of stock for four months. Very poor products, even worse customer service with waits of three or four weeks for an engineer.”

Helpful Report

Posted 4 years ago

“Neff products are 1st class but the service after sales ie repairs are a disgrace, and after two fail products and owing two the service people I will never buy a Neff product again or a product that relies on Neff engineers to attend, disgusting service. A E Pullinger.”

Helpful Report

Posted 4 years ago

“New oven, still under gauntee, steam and grease between the glass door, customer service not helpful,told me to cover the food when cooking, stupid. You have to take the whole door off, which I could not do and could not find anyone to come and do it, incase they break the glass. Neff want £99 for a engineer to come out and take the door off. Would not recommend neff oven, not a happy bunny.”

Helpful Report

Posted 4 years ago

“I bought a new build house, which had a neff oven and microwave, it’s still under gauntee just over a year old. Oven door steam or food going between the glass. Spoke to customer services and they said it would cost £99 to send someone to take the door off, I could not do it, and asked kitchen fitters if they could. But no one will incase they break the glass. So neff ovens are not worth having if you have to take the door off.”

Helpful Report

Posted 4 years ago

“I purchased the following Neff appliances for my kitchen and so wish i DID NOT do so please DO NOT purchase 1. Induction hob with integrated ventilation system 2. Pyrolytic Slide and Hide Single Electric Oven 3. Built-In Compact Electric Oven with Microwave 4. Fully Integrated dishwasher They are just barely two years old and 3 out of the 4 have been repaired so far and i now have another fault and Neff tells me there will be a charge now as they are out of warranty I am disgusted of the service from Neff PLEASE buy another make”

Helpful Report

Posted 4 years ago

“I do not understand why Neff had to make a gimmicky oven door. What was wrong with the old doors? We all survived with the old doors. The other problem being all the gadgetry in order to clean the door turn this, click that, twist this - I mean who has time! Or should I say was it designed by a man to keep women busy?”

Neff 1 star review on 18th February 2021

Helpful Report

Posted 4 years ago

“Problems started when both my hide and slide circo therm ovens were 21 months old. Having baked cakes for years using the same method and ingredients my cakes started to be under baked, sank in the middle, were greasy, dense and very dark. Engineers have been out 3-4 times since August 2020, they seem to work for a couple of bakes then back to usual problems. Wish I’d stuck with my Siemens ovens only started to play up with age. Have decided to mothball my baking tins until I have replaced my disappointing Neff Hide and slide ovens. W”

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Posted 4 years ago

“I wouldn’t buy another neff hide and slide although I loved their product previously because I can’t clean the doors.”

Helpful Report

Posted 4 years ago

Neff is rated 1.3 based on 155 reviews