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Neff Reviews

1.4 Rating 130 Reviews

6 %

of reviewers recommend Neff

Company Reviews

1.4

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Neff 1 star review on 15th January 2023

Neff 1 star review on 13th January 2023

Richard Hammond

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

Neff 1 star review on 31st December 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slide, hide and break! Our B57CR22.0B has broken after just 3 years ... extremely disappointing for a supposed quality make. NEFF only interested in sending out an engineer at full cost. My partner actually works for their parent company and has examined the broken parts ... a very inferior quality, possibly made in China, ... we’re not happy and won’t be recommending or buying NEFF ever again.”

Neff 1 star review on 6th July 2020

Posted 3 years ago

“I bought a Neff steam oven nearly 3 years ago and have used it about 6 times. Neff aren't very helpful with recipes etc how to actually cook in it and I find it so wet and drippy I can't be bothered using it. They always used to give you a lovely cook book with recipes, temperatures and timings etc but don't now, won't even get back to me about it. Simply being able to convert temperatures and timings for recipes for normal ovens would be a great help.Thought I was going to start cooking even more healthily but this is not the case. Really peeved as cost a lot of money. Would really like a reply to my previous emails and telephone calls which were promised but never received. The oven is extremely wet, more so than other owners I've talked to say theirs are. Have bought and used Neff ovens for years but never known such appalling customer service in UK. Even Australia have good customer services, even providing specialist courses for their customers. Today received a cookbook from Germany plus invoice! Don't know if it is a gift from Neff or if they actually expect me to pay for it. Still no replies from customer service. Trying to indicate an answer to questions below is useless as you can only select one box e.g. I've communicated with the company through both email and telephone. Would not even give them one star”

Posted 4 years ago

“First time we used the oven condensation got between the glass to clean it you have to take the door off which you need a screwdriver and coin for and takes about 20 mins to do that’s okay but not if I have got to do this frequently not a good design at all If I had known this I certainly would not of spent all this money on a very poorly designed appliance”

Posted 4 years ago

“According to their senior technician, we should not necessarily expect our top of the range Neff Hide and Slide oven to last more than 2 years!! It has been confirmed (verbally) by 3 separate NEFF engineers that the heat from the oven has damaged the control unit leading to an intermittent fault. These engineers have all also confirmed (verbally) that it's a very common problem with the Hide and Slide ovens. All 3 engineers have confirmed that when the control unit is replaced, the download of the new software regularly causes the control unit to crash, which destroys the control unit and, in the process of doing so, damages the oven's power module So, we had a functioning oven with an intermittent fault. After 3 separate NEFF engineer visits we now have an oven that won't even switch on. The original control panel (that functioned but had been damaged by the heat from the oven) was not fixed but moreover is now dead because the NEFF software update crashed. Neff want £339 to replace the control unit that was damaged by their software crash AND £350 to £500 to replace the power module that was damaged when their software update crashed. Customer service is poor. Scripted repetition. Staff who don't listen (or simply don't have the training to understand), talk over you and force you off the phone. Told to email an anonymous email address. Going into our second month without an oven. Engineers great. Try their best but product is not fit for purpose, software is faulty and they're poorly supported by NEFF”

Posted 4 years ago

“Neff send an Engineer without explaining or clarifying the call out charges and did not even clarify if the appliance was out of warranty.Send me an invoice directly without any clarification.The onus of explaining a call out charges is directly on NEFF and also to sate whether the appliance was inside or outside guarantee.Poor customer service.”

Posted 4 years ago

“Contacted Neff customer service after hairline crack appeared in my job when warming a pan of soup. It’s at the very edge of the glass. Picture and email sent to Neff. 2 days for response advised not to use it. Called another advisor who could not see any job ref/notes. She Raised one and asked me to email first advisor Rita to update with the email exchange. Which I did... complicated? Today Rita replies with this information- Fault usually happens when heavy object dropped on hob. It hasn’t. Why aren’t they interested in following up the information I’ve shared? So I now assume it’s not fit for purpose. Rita also ignored request to update reference so I assume my email exchange will be filed in the bin. I’d have appreciated more interest in fault and investigation. I know faults have been reported in other hobs. I’ve gleaned this from searching the web. Worse is the lack of interest. Follow up non existent. Shame on you all. I paid for what I thought was a quality brand. Up in til now I was very pleased with product. Customer service let’s you down badly. Does Neff not care? Very unhappy.”

Posted 4 years ago

“Neff gas hob ignition would not work, was out of warranty so i called neff to come and repair, they sent a engineer to come and diagnose fault, the transformer needed replacing, to access the transformer, he had to remove the glass top, which was held down by 11 screws which screwed down on each of the burners , like bull in a china shop he sheared 2 screws off and damaged the glass top, low and behold now i need the two burners replacing and the screws, re booked visit with new burners, stripped the hob down to install burners then the engineer realised he did not order replacement screws for the one that sheared off, so no go, 3 weeks and £200 later i got a working hob, would never use them again, would not even recommend them to someone i hate”

Posted 4 years ago

“Long story short, we've always bought Neff as they've always been great appliances in the past. Spent £1200.00 on two side by side ovens (along with a lot more on dishwasher and gas hob etc) and they're not great. One has started to malfunction after very little use. The ovens were bought then kept in their boxes for about 18 months or so whilst the house was finished so the warranty had almost run out before we'd even installed them. I contacted Neff about the issue but the customer service was appalling. Firstly they promised call backs which never came, then they side-stepped and squirmed their way out of every thing I said to them with excuses and then in the end just shrugged their shoulders and really couldn't care less. In the end it's either I buy new parts for us or their engineers to install plus the cost of the engineer call out. The problem though is intermittent and an engineer would have to sit in my house for approx 1 hour to see whether the fault occurs. I cannot recommend Neff anymore - terrible appliance, terrible customer service.”

Posted 4 years ago

“The WORST CUSTOMER SERVICE EVER! I have now been without an oven for 6 weeks. My husband was trying to fix the handle of my hide and slide oven door and had to remove the inner glass to do so. As he was trying to refit the door, the inner glass shattered. I live in Australia, so when I ring NEFF I get the UK. I explain what has happened and that I need to replace the glass. They lodge a job with their 'service' provider here and tell me that they will contact me within 48 hrs. No contact made, so after 6 days I ring them. They tell me that they tried to ring me but must have a wrong digit in my number, but they have scheduled a call out a week from the day I ring. It is a Monday and we both work, but we don't want to miss the service guy, so my husband comes home at lunch and works from home for the afternoon. When the guy arrives, he looks at the oven and, wait for it, tells us that we need new glass. Here's me expecting he will arrive with the part and replace it but oh no, no such thing. Then I get a bill for the call out for $90. I rang them and refused to pay and then contacted Neff and told them I wouldn't be paying for the call out for them to tell me what I had already told them. They accepted this and so I didn't have to pay. The service people then send me a quote for the new glass which they will only order after I have paid for it, so I pay for the glass. Two weeks go by and I hear nothing from anyone, except the email from Neff asking 'How did we do?', you can imagine my response. So I ring the service repair people and they tell me my glass is arriving on the 2nd of July (so in 4 days), it is coming from Germany. I hear nothing on the 2nd so I ring on the 3rd and they tell me it was arriving in Melbourne on the 2nd ( and I live in Perth) and they have no idea when it will arrive in Perth. It is now the 10th July, I have once again rung the service provider to inquire about my glass and they have informed me that the glass was delayed from Germany and that it is leaving Melbourne today ( it is in fact a shorter distance from Perth to Germany than Melbourne to Germany). So I'll gauge that it will be 7 weeks or more by the time they come to install my glass. We are a family of 5 and it has been a huge inconvenience to be without an oven for this long. This is not my only experience with the extremely poor customer service of Neff. A year ago my dishwasher stopped working, I had used one of those recommended cleaning products. I rang Neff and virtually the same scenario with me having to contact the service provider. They took so long to come out that I decided to have a go myself so I turn on the dishwasher and it had fixed itself. Unfortunately, my whole kitchen is Neff appliances, but I will never buy them or Bosch again.”

Posted 4 years ago

“The worst company on the planet. Customer service is non-existent. On more than one occasion the engineer have simply walked in and walked out mumbling things such as 'they don't pay me enough to do this job'. All because my flush induction hob had to be 'uninstalled' to fix it but they refuse to re-install it. Re-install means having to silicone it back in. No indication that this was going to happen when you book appointment. Madness. Stay far far away is my only advice.”

Posted 4 years ago

“We are disgusted with Neff Products and Neff Customer Service who will not take on board the design fault with the glass doors and drawers of the built-in oven, coffee machine and microwave combi. Very soon after we had these fitted one of the glass drawer fronts and a door chipped. These were replaced. Then it happened three more times. We are careful retired people with no children ever in the house. It seems to happen with the slightest knock of a mug/cup etc. It is not the mug/cup that chips but the glass on the built in products. Neff will not accept there is a design fault. It is not good enough to keep charging us for replacements doors and drawers. The glass is not up to standard or this would not keep happening. We have for eg: a glass breakfast table and this has never happened to that, and it is constant use. Glass doors should not shatter so easily with a gentle knock from a china mug. There is something very wrong, and it is also dangerous. This should not be happening. We will never buy Neff products again. The quality is very suspect. There is an obvious fault with the glass. We have explained this to them time and time again but Neff will not accept responsibility. They do not care and will not listen. Do not buy Neff.”

Posted 4 years ago

“We were left without a fridge freezer for over a month! We have a 3 month old baby and need to store breast milk so I asked that it be treated as an emergency but it wasn’t. Our 5 year old fridge/freezer stopped working. The first 2 engineers that came guessed that it was the compressor and said the control panel looked in a bad way as well. We were told fridge/freezers are a number 1 priority for Neff, but still had to wait 2 weeks for an engineer to come and repair it as Neff didn’t have a compressor in stock (even though they sarcastically told us they stock over 30,000 replacement parts). The part had to come from Germany, which would take atleast a week but neff weren’t willing to airmail it, even though fridge/freezers are their “number 1 priority). When 2nd engineer finally arrived, he started work only to tell us the fridge/freezer was a write-off as there was a leak somewhere in the internal or external piping, which is what caused the faults. We already had an online supermarket delivery booked as fridge was supposed to be repaired, which all had to go in the bin as nowhere to store it. As a “good will gesture” we were offered a discount to purchase a replacement. Reluctantly we agreed, only to then be told it would be atleast another 2 weeks before the replacement would be delivered. All of this could have been rectified a lot sooner had the initial engineers done a proper diagnostics, rather than assuming/guessing. We were left without a fridge for nearly 5 weeks, with nowhere to store breast milk or any of our other essentials with a close to useless customer service department.”

Posted 4 years ago

“They sell accessories for ovens which don't fit, don't get back and don't ...avoid”

Posted 4 years ago

“Very disapointed with the grill as the wire rack and pan will not fit on the same shelf which means fat drips everywhere when checking cooking- wish I had kept my old one! Spoke to customer service but obviously no help as just bad design!”

Posted 5 years ago

“The person I spoke to in Customer Service to register products was both rude and unhelpful. All she seemed interested in was selling me more warranties at €150 and getting my approval for extra marketing to be sent to me. I declined both tempting offers... I have recently moved to a new house and have been registering appliances with various companies, neff was the worst experience by a country mile.”

Posted 5 years ago

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Posted 5 years ago

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Posted 5 years ago

“Purchased Neff built in double oven model u1ace2hwob from John Lewis end Jan 2019 fan failed when only 2 weeks old John Lewis were very good told me that I had 3 choices replace,repair,or refund, as it was under thirty day old.We decided replace it with a new one same model.This was fitted by John Lewis this has lasted 1 week same problem fan failed will be asking for refund will never buy Neff again ,no complaints about John Lewis.”

Posted 5 years ago

“Asked for help from customer service regarding fittings for a new microwave and oven via the Neff Web site. An operative phoned, offered no advice and was no help whatsoever. Gave the impression that he was in a hurry to get off the line. Terrible customer service from Neff, which is not a cheap product.”

Posted 5 years ago

“After purchasing a Neff frost free integrated fridge freezer K8345X0 because it was the only one available to fit in my kitchen because the Neff 70/30 fridge freezers are not a universal size to correspond with kitchen door furniture (I had a Neff fridge freezer previously but it was not frost free). This was an expensive purchase but I am very disappointed with this new fridge freezer, there are two many drawers and not enough space and it is difficult to find enough space for a weekly shop. I don’t know what Neff was trying to achieve but it has failed miserably. Very disappointed!”

Posted 5 years ago

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Neff is rated 1.4 based on 130 reviews