Really shocked by the poor after sales service. Bought a downdraught extractor and wanted to speak to technical whilst fitting it to check on a couple of things. The answer I got was no you can't speak to technical support read the book. I obviously had do e that but the instructions were anything but clear. All other companies I work with would help. Avoid at all costs I believed neff were on a par with bosch. Far from it bosch can not be more helpful neff don't give a monkeys once they have your money
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