Didn’t start off too well as the oven wouldn’t work when it was first installed. We had to wait a couple of weeks for an engineer to call and reset it. It was fine then for a while until the steam action packed in. (I’d only used it 2-3 times!) Biggest nightmare however is the oven door. Once it gets dirty between the inner and outer glass panels you can’t clean it! We asked the retailer where we bought it how we could remove the door (after scrutinising the manual for ages) and she said “forget it”! She told us we needed a man to do it for us and gave us a phone number for a very nice chap who called out and used You Tube videos to help him get the oven off, apart, reassembled and put back in place. It took over an hour but he was very kind and only charged us €50. 6 weeks later I was trying to wrestle the turkey back into the oven and spilled the juices onto the oven floor and down the front of the appliance. Closed the door then only to see all the greasy mess dribble down inside my lovely clean door! I was horrified. I phoned the retailer to ask for the guys number as I’d lost contacts on my phone when it packed in and she said she had no memory of who the guy was. Sounds to me like the guy told her to never send him to a house where they had a hide & slide oven again! So we were directed to the nearest service engineers for Neff and their minimum call out fee is €95. So that’s where we’re at. €95 every time you need to clear your oven door! Never Again Neff! …… My own fault for not reading reviews before buying. You live and learn.