Name: Neff
Rating: 1.32

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Helpful Report

Posted 6 years ago

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Helpful Report

Posted 6 years ago

“Purchased Neff built in double oven model u1ace2hwob from John Lewis end Jan 2019 fan failed when only 2 weeks old John Lewis were very good told me that I had 3 choices replace,repair,or refund, as it was under thirty day old.We decided replace it with a new one same model.This was fitted by John Lewis this has lasted 1 week same problem fan failed will be asking for refund will never buy Neff again ,no complaints about John Lewis.”

Helpful Report

Posted 6 years ago

“Asked for help from customer service regarding fittings for a new microwave and oven via the Neff Web site. An operative phoned, offered no advice and was no help whatsoever. Gave the impression that he was in a hurry to get off the line. Terrible customer service from Neff, which is not a cheap product.”

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Posted 6 years ago

“After purchasing a Neff frost free integrated fridge freezer K8345X0 because it was the only one available to fit in my kitchen because the Neff 70/30 fridge freezers are not a universal size to correspond with kitchen door furniture (I had a Neff fridge freezer previously but it was not frost free). This was an expensive purchase but I am very disappointed with this new fridge freezer, there are two many drawers and not enough space and it is difficult to find enough space for a weekly shop. I don’t know what Neff was trying to achieve but it has failed miserably. Very disappointed!”

Helpful Report

Posted 6 years ago

“I am absolutely shocked by all these bad reviews. Currently waiting for stock to become available for the Neff U2ACM7HN0B. Having read most of these reviews I will now be looking elsewhere. Neff, listen and respond to these reviews as a matter of urgency. Lucky escape for me!”

Helpful Report

Posted 6 years ago

“Our slide and hide door came of the railings on one side. The sensors are gone on our cooktop so it has a mind of it's own. It takes a week for the service people to come out to confirm what is wrong and try and fix it. It has now been a month. Grrrr! So many calls. Management hide from calls so the poor customer service person cops the abuse. They couldn't organise a root in a brothel with a fist full of fifties.”

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Posted 6 years ago

“Bought a Neff double oven from John Lewis and it doesn't work. Only the top oven works and the bottom oven doesn't get to it's set temperature even after 30 mins. This oven was more then £700, what a joke, thought I was buying a good brand. Waiting for engineer to come out but it's going back no way will I accept a repair on a brand new oven.”

Helpful Report

Posted 6 years ago

“First they lost the order. Then they found the other 3 weeks later. Their representatives including managers would say they are going to call back. They did not. They still wanted the full price for the jacket eventhough it is taking 3 months for them to get delivered after promising a Christmas Delivery Date. Shop else where.”

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Posted 6 years ago

“Ordered my brand new Neff cooker. I found the the temperature dial was not working. An engineer visited and he decided that my brand new Neff cooker had a faulty board and would need replacing. Ordering and replaciment would take two weeks. The Engineer advised that I should ask for a new replacement cooker. A new cooker could not be delivered until the New Year which means I won't be able to cook my families Christmas dinner. Thanks Neff or should that be NAFF?”

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Posted 6 years ago

“My Neff washing machine was making funny noises. I called a Neff engineer to visit he came and charged £100 for the visit?! Said drum bearing or motor bearing are the problem (brought no parts). I called them and arranged for drum bearing to be changed. A week later another guy came in with no part again and said he will not repair the bearing unless we change the motor which will cust us another£250. There seems to be that their policy is only get the £100 visiting money which is a rip-off. I do not recommend this company to anyone. They both tell that we are better off buying another brand which is cheaper which is strange and they even don’t have a technical department to deal with customers.”

Helpful Report

Posted 6 years ago

“Great cooker but the oven light breaks at regular intervals, since purchase in 2015 it has failed three times and what makes it worse is that you can not get them out to replace even with the special tool supplied by Neff , twice an engineer came out under warranty to replace but now on the third occasion we have been charged £130 as its no longer under warranty. I contacted Neff and they raised a case then proceeded to do absolutely nothing, it seems you have to factor this cost in as a regular payment to keep the unit working as Neff are not interested.”

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Posted 6 years ago

“i have the same problem with the streaks on the glass doors , used the cleaning programme and the oven was still full of marks , not impressed as less than 2 years old”

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Posted 6 years ago

“We like the ovens but we have the slid and hide door which needs the inside of the glass cleaning. We do not have a manual which shows now to do this. Only the standard door removal. We asked them for advice on the net and got no help at all. Not even an offer to send us the manual. I just want to be able to clean my appliance properly and we are now regretting having the hide and slide.”

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Posted 6 years ago

“I have a double oven with hide and side door and I always clean them after use. I noticed a water mark going right down the middle of the glass from top to bottom. I contacted an oven cleaning person who refused to touch the Neff door because the removal of the door was too difficult so I had to get a Neff engineer out which cost £99 just to remove a water mark. I am always very careful cleaning the door but obviously this must be a bad design and in future I will have to be extremely careful so as to not use excess water that can drip down through a vent at the top of the door. Be careful when cleaning your oven doors!”

Helpful Report

Posted 6 years ago

“Terrible service. We had a faulty oven installed. Booked appointments and they keep failing to turn up. Oven has been out of action for months. When you speak to them they are not apologetic. Still not fixed.”

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Posted 6 years ago

“Three new NEFF appliances ... in 18 months all have faults ... customer service is the worst ever ... do not buy NEFF ... sadly the customer service is not matched by the brand name”

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Posted 6 years ago

“Purchased Neff B57CS24NOB electric oven with hide and slide door as part of a very expensive new kitchen.The glass in the oven door has full length streaks running down inside it.To get rid of them there are two and a half pages of instructions and three panes of glass to remove to clean it off.Thinking the door was faulty I wrote to Neff who ignored my letter.I then telephoned to be told I have to clean it.What is the point of having the self cleaning oven if the glass is all this hassle.Worried I will not get it back together again.”

Helpful Report

Posted 6 years ago

“I’m really frustrated my microwave has gone wrong twice, this time we waited 10 days for engineers to arrive and now it’s “sort of fixed” but they will be coming back again in another 13 days!! How is that good customer service!!!!”

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Posted 6 years ago

“Bought my Neff slide door oven 3 months ago, with a £50 cash back deal from John Lewis. Neff took a lot of convincing that I had purchased in date for the offer. Still no sign of the cheque though, eight weeks from the date they said it would be with me in six! No reply either to two email queries.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Neff Reviews