Neff Reviews

Name: Neff
Rating: 1.37

1.4 Rating 131 Reviews

6 %

of reviewers recommend Neff

Company Reviews

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1.4

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Brendan Flood

Richard Hammond

Neff 1 star review on 31st December 2022

Annette Power

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported failure of fridge freezer 31 September, engineer came 5 October but could not fix. Then after 4 chaser phone calls told on 19 October that they would then replace it with a new one, but it would be 7 - 10 days. Contacted by Swiftcare 22 October that they would deliver 24 October. Swiftcare were good but NEFF's customer service is diabolical or should I say naff.”

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Posted 7 years ago

“Having used many different ovens in the various properties in which I have lived , I can say that the Neff oven which I now own is the worst one I have used . There is a hot spot in the left hand corner which means everything has to moved round during cooking .The idea that the fan gives even cooking all over the oven is nonsense as anything on the bottom shelf takes twice as long as it would if there were nothing else in the oven . The oven I have is a double oven .”

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Posted 7 years ago

“Neff ovens are fine while they last BUT any attempt to get help from the so called "customer service" department is fruitless. Once you get through - a major time effort - a patronising person tells you that the best thing going to do would be to buy a new oven! This I did, £I bought an AEG oven that proves to be very satisfactory.”

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Posted 7 years ago

“The temperature sensor is erratic and the oven does not heat to the temperature set unless you turn it on 40 minutes before you want to use it or heat it to 270 degrees and then let it cool to the temperature you want. On one occasion, making meringues, the temperature was set to 100 degrees but never rose above 50 over the 5 hours the meringues were cooking. An oven thermometer is essential if you buy a Neff oven and don't want undercooked food. The oven light fitting contantly cracks and has to be replaced. Warning. Don't phone the 'help' line. It doesn't help and it will charge you premium rates which in our case cost £30 for the call. Avoid Neff like the plague.”

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Posted 7 years ago

“K4316X7GB fridge is not the quality I would have expected. I ordered online but trusted that it would be good quality because I have had a Neff oven for 15 years and its been excellent. Disappointed :)”

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Posted 7 years ago

“I have the integrated coffee machine from Neff, its about 4 years old and still going strong. Produces good/average quality coffee. The coffee is not quite as good as my work nespresso machine at work. I would like to have a feature that allows you to control temp.”

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Posted 7 years ago

“Neff are so far behind the US oven and hob manufactures its untrue. The ovens are small, controls hard to use.”

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Posted 7 years ago

“Why are Neff spare parts so expensive, £48 for a door handle which cost only a couple of pound to make.”

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Posted 7 years ago

“Neff is living off past quality. The new double ovens are no where near as good as my old Neff double oven that last 25 years.”

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Posted 7 years ago

“My Neff Dishwasher model number S5443x is a complete pile of junk. After 3 years of very, very light use its completely died, needs a new motor. Neff have been terrible about the situation. When I purchase the machine came with a 5 year guarantee but because I do not have the receipt and the online retailer I purchased from has gone pop they are unwilling to help. Im going back to a hotpoint dishwasher as my last one lasted 10 years.”

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Posted 7 years ago

“Neff are one of the worst Appliance Manufacturers I have ever had the displeasure at dealing with. The products are over priced, poorly built and backed up by over pretentious customer service staff. Neff market themselves on good, solid german engineering but in actual fact a large number of the components are actually cheap Polish and Chinese items. The artificially keep prices high by bullying companies that sell there products into increasing prices. For example if a online retailer sells Neff they will be given a high buying price than a kitchen showroom, this is done because Neff does not trust online retailers to sell its product responsibly. This type of price fixing massively breaks UK law regarding price fixing, although no retailers will come forward due to the fear of losing there Neff, Bosch, Siemens account. My advice as a past Appliance Salesperson would be to buy Miele, their products are of a much higher quality.”

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Posted 7 years ago

Neff is rated 1.4 based on 131 reviews