Oven, bought 27 moths ago has failed completely. Neff can only offer a £99(!) engineer visit or a package that seems to include some sort of further insurance for a year and will cover repairs up to £300 for a cost of over £190. I tried to complain on the online form but it seemed unable to send, wanting me to "match the format requested". I have no idea what this means as the form shows nothing that explains the requirement or where the problem is. I can only guess that my FD number doesn't match the system as I have a single oven and the form only gives the option of a double oven. This makes it difficult to complain or, indeed, to praise. I bought Neff because my previous experience with them has been good but it would seem that those days are gone. I shall not be looking at Neff when I come to replace the other fittings in my kitchen.