I've bought a double oven and induction hob. I registered the hob, including all three codes they insisted on from the paperwork. One of the cooker lights isn't working, but in order to even request a spare part I have to register the cooker too, and I only have one of the registration numbers they need, on the cooker door. I reckon the rest are somewhere on the casing, and the cooker is now installed so I can't get at that. When I go on the website they haven't saved my registration of the hob!! ALL I WANT IS A BULB FOR MY LIGHT! Oh - and when you phone the helpdesk they have suspended that service.