Neff Reviews

Name: Neff
Rating: 1.38

1.4 Rating 128 Reviews

6 %

of reviewers recommend Neff

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1.4

Based on 128 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Brendan Flood

Richard Hammond

Neff 1 star review on 31st December 2022

Annette Power

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased all Neff appliances for new build house, including the Hide & Slide oven, B47CR32NOB/C1. However, after only 3 months & keeping the oven spotless, the oven door has two long streaks inside the glass door which look unsightly. Checking the manual means you need to remove the door, then the glass door panels, all whilst adhering to the constant, 'Warning- Risk of injury'. I contacted customer services who told me that I would need to pay for an engineer call out, even though the oven is only 3 months old, as this wasn't a fault. I beg to differ. If the oven door is so poorly designed that it will need dismantling every 3 months to clean the glass, it is simply not well designed. What a shame & not good experience with customer services.”

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Posted 4 weeks ago

“Had purchased neff hide and slide oven 4years and 4 months ago as part of a new kitchen had up till then been delighted with it unfortunately it is now no longer working. I have now purchased the same model but would like to think that such an expensive oven will last alot longer.”

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Posted 1 month ago

“We have Neff Microwave, Double-Oven and Hob and they are around 2-3 years old. Just out of warranty (days!) the Hob display went faulty. Luckily for us Neff came and repaired it but told us that water had got in… possibly steam!! So don’t forget not to book anything on your Neff hob. Now the LED display on the microwave is faulty making it difficult to read… yet again Neff say this might be a “water issue”… like steam. So it would seem to me that Neff kitchen appliances are excellent just as long as you don’t use them for their intended purpose!! Very disappointing because whilst not being the most expensive appliances out there, they are by no means ‘cheap’. Certainly wouldn’t choose Neff again :-(”

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Posted 7 months ago

“As other reviewers have said, you can’t get to the grease that falls in the space in the door, it looks so unsightly...”

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Posted 1 year ago

“NEFF oven B3ACE4HNOB, Bought August 2020. Good oven and cooks well. HOWEVER, the slide and hide door is constructed with 3 layers of glass and when used for roasting, fat condenses and leaks down between the layer, staining the front and inaccessible for cleaning. The door has to be taken off and dis-assembled, which is a difficult task requiring tools and much reading of the manual. It takes about 30 minutes to do this, noting warnings about possible damage. The engineer who attended when I reported it as a fault was well aware of this problem and advised us to apply masking tape over the vents at the top edge of the door. The manual stresses that these vents should not be covered. I am very unhappy about carrying out this procedure, which seems to be a clear design fault, and I don’t want to do it each time we cook. A £800 oven from a leading manufacturer should not be on the market with this flaw. I would NOT recommend this oven for this reason plus the apparent disinterest of NEFF. I think all or most of their models have this feature.”

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Posted 3 years ago

“I have a double oven with hide and side door and I always clean them after use. I noticed a water mark going right down the middle of the glass from top to bottom. I contacted an oven cleaning person who refused to touch the Neff door because the removal of the door was too difficult so I had to get a Neff engineer out which cost £99 just to remove a water mark. I am always very careful cleaning the door but obviously this must be a bad design and in future I will have to be extremely careful so as to not use excess water that can drip down through a vent at the top of the door. Be careful when cleaning your oven doors!”

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Posted 5 years ago

“"Weak design regarding Neff cooker hoods. It is easy to break the thin glass disc that covers the lamp when changing the bulb as it is extremely delicate. Neff do not sell replacement glass discs that would not cost more than a few pence plus postage. The only choice they gave me was to purchase a new light fitting which cost upwards of £45. Now I have a VERY UGLY Neff cooker hood with a glue smeared glass light cover. Not very attractive in a kitchen I work hard to keep clean and tidy. I am very disappointed. I repeat.....Neff product - weak design.”

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Posted 6 years ago

“"I had an awful experience with their customer services. The individual named Matt could not have been more unhelpful and obstructive. Dealing with NEFF has been a very unpleasant experience."”

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Posted 6 years ago

“Neff ovens are fine while they last BUT any attempt to get help from the so called "customer service" department is fruitless. Once you get through - a major time effort - a patronising person tells you that the best thing going to do would be to buy a new oven! This I did, £I bought an AEG oven that proves to be very satisfactory.”

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Posted 7 years ago

Neff is rated 1.4 based on 128 reviews