I have just purchased a Neff double oven. I purchased a Neff product believing it to be one of the best manufacturers. So far and it is only a few days old, all seems to be well but my Wife and I immediately noticed that the volume of the alarm was almost inaudible. Five bleeps can just be heard if you are standing not more than two feet from the cooker. I contacted Neff Customer Service in the hope that it would be possible to increase the volume. I was told that certain, probably even more expensive models, have a function which controls volume - mine doesn't. I asked whether the alarm function could be replaced but I was told No as it was not a fault. I said what was the point of having an alarm which couldn't be heard and the representative agreed but couldn't do anything about it as was not a fault and an engineer could not replace the alarm function. I really now wish I had bought from another manufacturer. If a simple issue such as this cannot be resolved I fear the worst should a major problem arise.