Absolutely awful customer service - faced with engineers putting in false reports and accusing us of intimidation after my husband had to tell the man to calm down as he was shouting at me! and there is no way to address them - ~I received an apology but then they quote from the very report I was complaining about. I obtained a refund but there are technical issues with the induction hob I felt I needed to find answers for before I replaced it. Not possible - even though I outlined my simple questions and fully explained why I needed the information, I was told that as the engineer had found nothing wrong with it no more to be said! Awful treatment - I will not be replacing it with any of their brands - and only because I love my slide and hide oven I will not replace but will get an independant repairer if I need to.